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Lead Trainer Sales Associate- HOTWORX Moore, OK
Lead Trainer Sales Associate- HOTWORX Moore, OKHOTWORX Studios • Moore, Oklahoma, United States
Lead Trainer Sales Associate- HOTWORX Moore, OK

Lead Trainer Sales Associate- HOTWORX Moore, OK

HOTWORX Studios • Moore, Oklahoma, United States
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description
TSA Mission and Hours:
  • The TSA mission is to provide superior customer service, drive traffic, continually increase the membership base, and focus on member retention.
  • TSA in-studio work hours are approximately 25-30 hours, with other hours potentially assigned.

Training & Certifications:
  • Required training includes completing the HOTWORX Certification and repeating it annually.
  • The employee must maintain active CPR, AED, and First Aid certification at all times.
  • The role requires completing all assigned HOTWORX® University Online courses in the Trainer Sales Associate curriculum and repeating them annually or as assigned.
  • New HOTWORX® University Online courses must be completed as they become available, and certificates submitted to owners within 7 days.
  • The employee must subscribe to, read, and put into practice the HOTWORX® weekly blog, and encourage new members to subscribe.

Basic Duties & Responsibilities:
  • Arrive 15 minutes early before all scheduled work shifts, promotions, sales appointments, and training sessions.
  • Consistently maintain a professional appearance by adhering to the HOTWORX® Uniform Policy & Code of Conduct.
  • Strive for 5-star online ratings by maintaining supreme customer service and hospitality.
  • Follow general cleaning and maintenance checklists, including daily open/closing procedures.
  • Complete pending tasks per shift, Dynamix reach-out, and any additional POS tasks.
  • Sell memberships and achieve all membership sales goals.
  • Sell retail and achieve all individual retail sales goals each month.

Customer Relations and Training:
  • Ensure members understand how to use the Burn Off App.
  • Make every member feel special and keep them motivated.
  • Assist members during visits with greetings, answering questions, providing sauna/workout instructions, and offering retail suggestions.
  • Promote participation in the Burn Off Challenge and use of the HOTWORX® App.

Marketing, Prospecting & Member Retention:
  • Assist in social media engagement posts, promotions, and ad campaigns.
  • Utilize all HOTWORX® marketing tools simultaneously and consistently.
  • Post Warrior or highlight a member 2 times a month, scheduled on the calendar.
  • Follow the social media checklist for daily posts, including scheduled weekend posts.
  • Coordinate Business of the Month 3 months in advance.
  • Create 50-100 gift bags for B2B weekly or biweekly.
  • Locate 1 event per quarter for HOTWORX Moore to attend to get leads.
  • Focus on Member Retention, including weekly check-in calls on all New Members.
  • Make new and existing members feel special by leaving hand-signed notes.
  • Coordinate corporate meetings for presentations by owners to get corporate accounts.
  • Film and post authentic Member Spotlights (interviews or posts).
  • In charge of promoting and engaging members in Monthly Challenge Cards and creating in-studio challenges.
  • Owners can update/change tasks at any time to meet the needs of New and Existing Members.


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    Lead Trainer Sales Associate- HOTWORX Moore, OK • Moore, Oklahoma, United States

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