Senior Customer Success Manager

Senior Customer Success Manager

Who we are :

Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most.

Nitra offers physicians and medical clinics around the country credit and expense management products they crucially need, as well as a medical supply marketplace, in an all-in-one platform powered by machine learning technologies.

Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced team from American Express, Plaid, and Goldman Sachs. The team is backed by some of the worlds leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD.

We're looking for :

A Customer Success Manager who will be responsible for managing Nitras customers and channel partners. We need an expert in account management who will help Nitra continue its exponential growth trajectory and momentum.

Your responsibilities will include :

• Onboarding new customers and channel partners
• Providing a first-class customer experience to all customers and partners, ensuring their needs are met
• Monitoring and tracking customer and channel partner performance, driving growth by increasing share of wallet and preventing customer churn
• Establishing clear client retention goals
• Serving as a trusted advisor and the primary point of contact for customers, resolving their issues and complaints, and working collaboratively with product and engineering teams to improve the product and customer experience

You have :

We offer :

The base salary range for this full-time position is $110k - $130k + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed reflect the base salary only, and do not include bonus, equity, or benefits.

Nitra values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnicity, national origin or ancestry, gender, race, religious beliefs, disability, sex, sexual orientation, age, veteran status, genetic information, citizenship, or any other characteristic protected by law.

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