Field Services Solution Architect, D365 Customer Engagement

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The D365 Field Services Solution Architect is a strategic and functional leadership role responsible for designing, implementing, and optimizing Microsoft Dynamics 365 Field Service solutions within large, complex enterprise ERP environments. The ideal candidate will bring a proven track record of architecting and deploying D365 Field Service solutions at scale, translating business requirements into robust, practical, and scalable system architectures. This role requires close collaboration with stakeholders, delivery teams, and technical resources to deliver transformative outcomes that drive operational efficiency and superior customer experiences.

Job Responsibilities

• Lead the end-to-end architecture and delivery of Microsoft Dynamics 365 Field Service solutions for enterprise-scale clients, ensuring alignment with business objectives and enterprise IT strategies.
• Gather, analyze, and translate complex business requirements into architectural plans and technology solutions, considering scalability, security, and integration with enterprise ERP systems.
• Design and document robust D365 Field Service system architectures, including data models, workflows, integrations, and customizations.
• Oversee solution implementation and support technical delivery, providing functional leadership, guidance, and quality assurance to development teams and business analysts.
• Collaborate with Quality and Technical architects, business analysts, and technical teams to ensure seamless integration between D365 Field Service and other business-critical systems (D365 FSC, CRM Sales, IoT, mobility platforms).
• Drive standards for solution architecture, best practices, and governance across large, multi-national, and multi-site enterprise environments.
• Advocate for the use of modern, cloud-based features and emerging technologies within the D365 ecosystem to continuously improve solution design and business outcomes.
• Lead solution design workshops, functional presentations, and stakeholder engagements at all organizational levels.
• Identify and address risks, issues, and dependencies related to D365 Field Service solution architecture and implementation.
• Support presales and business development efforts by contributing to proposals, estimations, and solution strategies for large-scale enterprise clients with complex field service operations.

Requirements

Preferred Qualifications

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Certain states require us to disclose the pay range and benefits summary for job openings. For Colorado residents, the compensation range for this position : $135,000 - $160,000. For Washington residents, Illinois residents, New York residents, and Southern California residents, the compensation range for this position : $145,000 - $175,000. For Northern California residents, the compensation range for this position : $150,000 - $183,000. Compensation may vary based on skills, role, and location. Eligible employees at certain levels can participate in a discretionary long-term financial incentive plan, subject to plan participation rules.

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We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network.