Chat Support Specialist

Job Description

This is a remote position.

Join our dynamic team at Stello Foods, a leading player in the Food Production industry. As a Chat Support Specialist, you will be the first point of contact for our customers, providing exceptional support and assistance through our online chat platform.

Location : United States (Remote)

Responsibilities :

• Respond to customer inquiries and provide product information promptly and accurately.
• Troubleshoot and resolve customer issues in a timely and professional manner.
• Escalate complex problems to the appropriate department for resolution.
• Maintain detailed records of customer interactions and transactions.
• Identify and report trends in customer feedback to improve overall service quality.

Requirements :

Benefits :

Requirements

Proven experience as a data entry typist or similar role Excellent typing speed and accuracy Proficient in MS Office and data management software Strong attention to detail and organizational skills Ability to work independently and meet deadlines