IS Application Systems Administrator II
The IS Application Systems Administrator II is responsible for implementing and maintaining corporate applications, as well as influencing and recommending selection of effective application solutions in support of business strategies. This role is essential in executing and maturing CareOregon's applications system support model. This position spends substantial time evaluating, architecting, implementing, and administering IS policies and systems (plan, design, install, and maintain).
Estimated Hiring Range :
$ - $
Bonus Target :
Current CareOregon Employees : Please use the internal Workday site to submit an application for this job.
Essential Responsibilities
Application Systems Design
- Actively participate in the design and maintenance of highly reliable server-side applications, including but not limited to the Microsoft environment, enterprise applications, custom built applications, data backup systems and cloud services.
- Provide advanced knowledge of application systems software / hardware technology to the company and participate in and consult on projects.
- Advise other IS teams on best practices for application / processes design.
- Participate in the maintenance of the enterprise application portfolio and inventory.
Application Systems Administration and Operations
Execute tasks related to tickets and service requests for basic to advanced server-side activities.Actively maintain application and server software, such as updates and upgrades.Analyze business needs; research and recommend solutions which include potential risks and mitigation.Actively configure and customize application systems.Help define, as well as run and review reports on applications performance and event anomalies; make minor and advanced internal adjustments and identify substantial gaps based on findings.Develop and maintain appropriate applications documentation, including current design and operation.Monitor and ensure quality of data transmissions.Actively configure user account access to applications as needed.Participate in an after-hours on-call rotation.Standards and Policy Administration
Propose requirements and standards for application selection and deployment.Participate in the ongoing review of existing applications systems to ensure they are designed to comply with established standards and to empower business operations.Participate in developing and maintaining support policies and procedures.Assist with the development and management of application / database security policies and systems, such as web applications and SQL server security.Assist with the development and management of file exchange policies and systems, such as FTP.Participate in planning for and supporting disaster recovery and business continuity initiatives.Vendor Coordination and Relations
Establish and maintain effective working relationships with external partners and application vendors including installation and repair of services.Conduct product and vendor research, and present recommendations to senior administrator and / or management.Maintain service contracts and licensing; monitor adherence to SLAs with outside parties; monitor adherence to OLAs with internal parties; escalate issues as needed.Experience and / or Education
Required
Minimum 3 years' experience in Application and Administration supportExperience should include some or all of the following :Scripting and automation
Understanding of Cloud and "as a Service" offeringsGeneral understanding in WindowsITIL concepts and practicesFamiliar with Project Management processesSystems integration and data flowPreferred
Bachelor's degree in Computer Science, Information Systems, or a related fieldMid-level Microsoft certificationsAdditional experience in related technology support and / or operational positionsSQL experienceTableau server administration experienceFTP / SFTP file transfer experienceKnowledge, Skills and Abilities Required
Knowledge
Advanced knowledge, skills, and / or abilities in some or all of the following :Enterprise applications integration and business process automation tools, such as BizTalk
Data integration strategy best practices, such as ETLClaims processing technologies, such as QNXT and FacetsElectronic health record technologies such as EPIC and AllscriptsDocument management and collaboration platforms, such as SharePoint and Office 365Scripting language technology, such as PowerShell and T-SQLCompute environments, such as server hardware, storage and virtualizationMicrosoft server operating systems and core services, such as Active DirectoryCloud technologies, such as Microsoft Azure and Amazon Web ServicesData protection solutionsTroubleshooting performance issues and root causesMonitoring systems and best practicesPrinciples of application design and best practicesAwareness or knowledge of ITIL and ITSM governance conceptsKnowledge of project management practicesUnderstands and adheres to governance and processSkills and Abilities
Advanced ability to author and maintain system documentationEffective communication skills, including listening, verbal, written, and customer serviceAbility to clearly articulate policies and instructionsDemonstrated progress in conveying appropriate level of detail effectively to all levels of the organization including non-technical staffDemonstrated progress in simplifying and presenting complex concepts in an easily understood wayProactively and appropriately communicates status and needsAbility to recommend policies, document risks, and propose solutions to information technology management and senior leadershipPossess a high degree of initiative and motivationAbility to effectively collaborate with coworkers, staff, and leaders across all departmentsDemonstrated progress in leading teams of people with some oversightDemonstrated progress in seeing the big picture beyond a request and taking appropriate holistic action, employing "systems thinking"Effective project management skillsEffective vendor management skillsEffective organizational skillsAbility to prioritize work based on business need and directionEffective analytical and research skills; demonstrated progress in seeing patterns in data and drawing appropriate conclusions.Demonstrated progress in proposing solutions and communicating business valueAbility to maintain a positive attitudeAbility to work effectively with diverse individuals and groupsAbility to learn, focus, understand, and evaluate information and determine appropriate actionsAbility to accept direction and feedback, as well as tolerate and manage stressAbility to see, read, and perform repetitive finger and wrist movement for at least 6 hours / dayAbility to hear and speak clearly for at least 3-6 hours / dayWorking Conditions
Work Environment(s) : ☒ Indoor / Office ☐ Community ☐ Facilities / Security ☐ Outdoor Exposure
Member / Patient Facing : ☒ No ☐ Telephonic ☐ In Person
Hazards : May include, but not limited to, physical and ergonomic hazards.
Equipment : General office equipment
Travel : May include occasional required or optional travel outside of the workplace; the employee's personal vehicle, local transit or other means of transportation may be used.
Work Location : Work from home
We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. CareOregon offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked / scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information.
We are an equal opportunity employer
CareOregon is an equal opportunity employer. The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.