Remote Technical and Tickets Manager

Technical Manager

CG Tech Services is a Seattle-based Managed Services Provider and IT consulting firm focused on businesses and not-for-profits of 5-500 employees. We're looking for humble, motivated, and emotionally intelligent people to join our team.

Because we're growing, we're looking for an experienced Technical Manager to lead our team of technicians at CG Tech Services. You must be able to work in a fast-paced environment and demonstrate extraordinary attention to detail.

The Remote Technical Manager will lead and mentor our team of technicians, providing guidance on technical issues and fostering a culture of collaboration and continuous improvement while acting as the primary escalation point for technical matters.

This is a full-time position of 40-50 hours a week. The majority of your hours worked would be during our Seattle business hours, Mon - Fri, from 8 AM to 6 PM PST in order to better collaborate with our team and our clients. Work after hours may be required for emergencies, projects, and maintenance activities.

This is an awesome opportunity for someone who :

• Loves a faster-paced, no-drama environment where office politics, backstabbing, gossip, and negativity are not tolerated.
• Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieve success.
• Likes the idea of working for a smaller (but growing) company where their ideas and contributions directly impact the company's success, direction, and growth.
• Is a quick, self-motivated learner who wants to work for a company that will invest in their education.
• Wants a position that will offer upward earning and career advancement; we want people who are interested in growth, learning, and becoming part of our team long-term.

Responsibilities :