PT Retail Ambassador

About the Team :

Our phenomenal Retail team interacts with our customers in a super special way. Shopping at Rothy’s IRL is not your ordinary retail experience, so naturally, our staff is extraordinary too.

Members of this team are experts in the fit, wear, and sizing of our shoes. They have deep knowledge of every style and out-of-this-world customer service skills.

Our customers love shopping in stores due to the exceptional experiences they have with our Retail team.

Looking for an opportunity to thrive at a thoughtful, sustainable start-up? We’re looking for a Retail Ambassador to live and breathe Rothy’s culture and act as a proud brand ambassador in each and every customer touch point.

We’re looking for someone with a sharp eye for detail and the ability to bring our brand to life in a physical space. Come help us share the beauty and comfort of our shoes and lifestyle with our Pasadena store.

If you’re eager to take on an array of responsibilities at a dynamic, fast-growing company, you just might be the perfect fit.

What you’ll do :

• Provide an unparalleled customer experience for every Rothy’s customer
• Own all day-to-day customer interactions in our physical store and across all touch points of the brand in person, over the phone and online
• Support Retail Manager and Assistant Manager in all operational duties
• Develop and maintain expert-level understanding of our products and processes including our tools and systems
• Elevate customer feedback and identify and escalate opportunities for improvement
• Create loyalty by connecting customers with our brand and our community

You have :

• 1-3 years of retail or customer-oriented experience preferred
• Excellent people skills you are approachable, engaging and friendly
• Fastidious attention to detail and an enthusiasm to maintain our brand aesthetic in a physical space
• Ability to foster connections with our customers both in our store and within our community
• Actively contribute towards meeting and exceeding the team’s sales goals
• Availability to work weekends, evenings and holidays, minimum 16 hours a week and will help to ensure the store maintains established Hours of Operation to meet customer expectations
• Ability to work on your feet up to 8 hours a day in a busy store environment; ability to lift up to 25 pounds

You are :

• Passionate about our brand story and product
• Unflappable. Has the ability to quickly problem solve for all potential customers
• Self-motivated with a desire to go above and beyond to establish Rothy’s as a leader in customer experience

Our benefits :

• Wellness and Commuter Programs
• PTO and Wellbeing Time
• Employee Discount Program

Pay Range : $19.00 per hour

$19.00 per hour

Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work.

This role may be eligible for additional discretionary bonuses / incentives, as well as a comprehensive benefits package.

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