Medical Assistant - Family Health Center

General Summary of Position

Performs a complete range of basic clinical, billing and clerical services in a medical office under the direction of a registered nurse or physician.

Responsibilities include : greeting, receiving, and preparing patients; maintaining the examination areas; receiving and screening telephone calls;

scheduling appointments; and coordinating patient flow. Performs phlebotomy and electrocardiography functions as needed.

Primary Duties and Responsibilities

Receives and screens telephone callers, provides information per department / Hospital policy, and / or routes calls to appropriate personnel.

Takes and forwards messages as appropriate. Schedules and coordinates appointments as necessary. Obtains relevant diagnostic test results prior to patient appointment.

• Greets, patients, visitors, and staff to the office, determines their need(s) and assists / directs them accordingly.
• Registers patients in the patient registration system as well as in any applicable department system confirming insurance information and securing applicable documentation. Accepts payments.
• Prepares patient to be seen by physician; escorts patient to examination room and takes vital signs and records them in the patient chart.

Collects laboratory specimens and sends them to the lab and performs electrocardiography functions as needed.

• Administers oral and parenteral (excluding IV) medications and immunizations (as directed by supervising physician and as permitted by state law).
• Assists physician in examinations / procedures. Cleans and prepares exam / procedure room between patients.
• Follows up with patients after procedure, delivery, or surgery; conveys information to physician.
• Maintains patient charts / departmental files / records / logs, including billing and appointment records / logs. Pre-registers out-patients for next day appointments.
• Inventories and orders office and clinical supplies and equipment for the department and obtaining equipment repair / maintenance.

Checks equipment to ensure proper functioning. Assures accuracy of billing; forwards bill(s) to appropriate department personnel for payment.

• Receives and reviews all incoming mail to the department. Opens, sorts, and distributes mail, as appropriate.
• Enters data into databases / logs for statistical purposes. Creates, maintains, and adapts spreadsheets and electronic computer files as requested.

Prepares routine correspondence and may transcribe dictated physician notes as required.

Minimum Qualifications

Education

• High School Diploma or GED required
• Completion of an accredited Medical Assistant program required
• Some advanced training in typing and office procedures and knowledge of medical terminology required

Experience

0 to 2 years' experience such as secretarial or office experience demonstrating organizational skills and a working familiarity of office computers (typing and spreadsheets) and clinical procedures in a hospital or medical setting required

Licenses and Certifications

• Certification or registration as Medical Assistant preferred
• CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required
• Additional unit / specialty certifications may vary by department or business unit.

Knowledge, Skills, and Abilities

• Ability to read and write; and knowledge of grammar, and arithmetic including fractions and decimals
• May require the use of standard office / medical equipment (i.e., typewriter, personal computer, data terminal, on-line printer, calculator, telephone, facsimile, copier, sterilizing equipment, blood pressure cuff, or tables);

the preparation, comparison or checking of reports, records and related data; and basic use of formulas, charts, tables, drawings and knowledge of their application.

Why MedStar Health?

At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered.

We live up to this promise through :

• Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
• Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
• Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
• More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research.

Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation.

As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team.

Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities.

It's how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations.

MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws.

If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.