Assistant General Manager - Boston Airport

Job Summary

The Assistant General Manager (Sales & Operations) oversees all back-of-house operations for an assigned group of retail stores, ensuring efficient inventory management, compliance, and loss prevention. This role is responsible for leading stock personnel, coordinating with airport facilities, and supporting the General Manager (GM) in achieving operational excellence.

Location :

Boston Logan Intl Airport (BOS) - Boston, MA US

Schedule : Open availability

Pay Range : $60,000 - $70,000

Job Responsibilities :

• Oversee daily retail and warehouse operations, ensuring smooth inventory flow from delivery to sales floor
• Lead, train, and manage store and stock teams, including hiring, scheduling, and performance reviews
• Maintain accurate inventory records, manage stock levels, and ensure timely product placement
• Serve as liaison for Loss Prevention and Airport Compliance, ensuring regulatory and safety compliance
• Coordinate with facilities for store maintenance, builds, and emergency response
• Act as Manager on Duty, handling opening / closing duties and supporting store-wide operations
• Support merchandising standards and brand consistency across visual displays
• Use and manage key operational systems (POS, StoreForce, ADP, Aptos, PowerDMS)
• Assist in executing business initiatives and serve as GM backup when needed
• Monitor sales, shrinkage, and operational KPIs to drive performance and profitability

Job Requirements :

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO / ADA / DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin / ancestry, age, gender identity, gender expression, military / veteran status, marital status, disability status or any other basis prohibited by law.

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