Director, Product Management (Contact Center Solutions) - Remote

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Product Management (Contact Center Solutions) in the United States.

This role offers the opportunity to lead and shape the evolution of advanced contact center solutions for healthcare and enterprise environments. You will drive the strategic vision and execution of product initiatives, ensuring that solutions align with market needs, regulatory requirements, and user expectations. Partnering closely with cross-functional teams, including engineering, product management, customer success, and sales, you will influence both current product improvements and next-generation innovations. This position allows you to combine strategic leadership with hands-on product development, translating customer insights and market trends into actionable product roadmaps. Your work will directly impact operational efficiency, clinical communication workflows, and the overall adoption of transformative healthcare solutions. The role requires balancing enterprise-level objectives with tactical execution while fostering collaboration and innovation across multiple teams.

Accountabilities :

• Define and execute the overall product strategy and vision for contact center solutions, ensuring alignment with business goals and market opportunities.
• Own multi-year product roadmaps and short-term release plans, balancing innovation with operational scalability.
• Lead end-to-end product initiatives from discovery, requirements gathering, design, and build to launch and post-launch evaluation.
• Collaborate with cross-functional teams including engineering, quality, sales, marketing, professional services, and support to deliver high-quality products.
• Engage with customers and industry leaders to incorporate market insights, voice-of-customer feedback, and regulatory considerations into product decisions.
• Translate strategic goals into actionable initiatives with measurable outcomes, including business cases, pricing strategies, and operational deployment planning.
• Foster innovation by identifying opportunities for AI, ML, and next-generation platform enhancements.
• Ensure compliance with healthcare standards and regulations, including HIPAA, accessibility, and industry-specific guidelines.

Requirements

Benefits

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile undergoes an AI-powered screening designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

📊 It compares your profile to the role’s core requirements and past success factors to determine your match score.

🎯 Based on this analysis, the three candidates with the highest match are automatically shortlisted.

🧠 When needed, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias, focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are determined by their internal hiring team.

Thank you for your interest!

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