Senior Manager - HR Transformation & Insights

Senior Manager – HR Transformation & Insights

Join Genesys – an AI‑powered Experience Orchestration platform that empowers organizations of all sizes to deliver customer and employee experiences that drive engagement, efficiency, and operational improvement.

Key Responsibilities

Strategic Measurement and KPI Framework

Develop and maintain a global performance measurement strategy that aligns with HR transformation priorities, HR strategy, and enterprise objectives.

Define and implement key performance indicators (KPIs) for operational efficiency, service delivery, digital adoption, and employee experience.

Partner with senior HR and business leaders to establish data baselines, benchmarks, and success metrics for transformation initiatives.

Ensure alignment between HR data strategies and enterprise performance frameworks.

Data Analysis and Insight Generation

Lead the collection, analysis, and interpretation of data across HR operations, shared services, and transformation projects.

Translate data into meaningful insights and narratives that influence strategic decisions and resource prioritization.

Use advanced analytics and visualization tools to identify patterns, trends, and opportunities for process optimization and automation.

Partner with the HRIS, HRSS, and HRPMO teams to ensure high data quality, consistency, and integrity across systems.

Reporting, Dashboards, and Storytelling

Design and oversee executive level dashboards and reports that provide a clear view of operational performance, transformation progress, and business impact.

Build data storytelling frameworks that connect HR performance to business outcomes such as efficiency, productivity, and employee engagement.

Present findings and recommendations to HR leadership and executive stakeholders in a compelling, insight driven format.

Continuously improve the reporting ecosystem by incorporating automation, predictive analytics, and AI driven visualization.

Operational Optimization and Decision Support

Use insights and data models to identify process inefficiencies, gaps, and opportunities for standardization or automation.

Partner with HR Operations, Knowledge Management, and PMO teams to prioritize improvements based on business value and impact.

Provide recommendations and business cases to support investment decisions in HR technology, process redesign, or service delivery enhancements.

Collaboration and Capability Building

Foster a data driven mindset across People Operations by providing tools, training, and consultation to HR leaders and process owners.

Partner with Finance, IT, and Analytics Centers of Excellence to align methodologies and share best practices.

Ensure HR data strategies are compliant with privacy, governance, and ethical AI standards.

Continuous Improvement and Innovation

Continuously evaluate the effectiveness of performance metrics and evolve frameworks to meet changing business needs.

Monitor emerging trends in HR analytics, digital transformation measurement, and data storytelling to keep Genesys at the forefront of insight driven people operations.

Champion experimentation and learning through pilot analytics projects and innovation sprints.

Qualifications

10 or more years of progressive experience in HR analytics, business intelligence, or operations strategy within a global organization.

Demonstrated expertise in designing and implementing performance measurement frameworks and KPI dashboards.

Strong proficiency with data visualization and analytics tools.

Proven ability to interpret complex data and translate insights into actionable recommendations for senior leadership.

Expertise in process improvement methodologies such as Lean, Six Sigma, or Design Thinking.

Strong collaboration and communication skills, with the ability to influence at all levels of the organization.

Preferred Skills

Experience leading analytics initiatives in large-scale HR transformation programs.

Familiarity with AI and predictive analytics models in HR.

Process Improvement methodology certification.

Compensation

This role has a market‑competitive salary with an anticipated base compensation range of $123,300.00 – $228,900.00. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. The role may also be eligible for commission or performance‑based bonus opportunities.

Benefits

Medical, Dental, and Vision Insurance.

Telehealth coverage

Flexible work schedules and work from home opportunities

Development and career growth opportunities

Open Time Off in addition to 10 paid holidays

401(k) matching program

Adoption Assistance

Fertility treatments

About Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI‑Powered Experience Orchestration platform that connects people, systems, data, and AI across the enterprise. This enables organizations to drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, please contact us at

reasonable.accommodations@genesys.com . We aim to respond within 24–48 hours.

EEO Statement

Genesys is an equal‑opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Seniority level : Mid‑Senior level

Employment type : Full‑time

Job function : Human Resources

Industries :

IT Services and IT Consulting, Software Development

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