Talent.com
Product Manager II - Clinical Platforms (Remote)

Product Manager II - Clinical Platforms (Remote)

American Specialty Health IncorporatedSan Diego, CA, United States
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Description

American Specialty Health Incorporated is seeking a Platform Manager II-Clinical to join our Product department. At American Specialty Health, we are committed to improving the health of our members, reducing the cost of care, and enhancing their experience. Our mission begins with empowering the teams behind the scenes. In this role, you will have a direct impact on enhancing the daily experiences of the people who drive our business. Reporting to the Chief Product Officer, you will lead with empathy, collaborate across departments, and contribute to refining our systems for better efficiency and effectiveness. If you are passionate about transforming complex systems into streamlined, functional solutions, we encourage you to apply.

The primary purpose of this position is to support the Clinical business by managing internal tools and platforms, ensuring alignment with company goals, productivity enhancement, and operational efficiency, while collaborating with product delivery teams and employing a systems thinking approach.

Salary Range

American Specialty Health complies with state and federal wage and hour laws and compensation depends upon candidate's qualifications, education, skill set, years of experience, and internal equity. $69,200 to $95,000 Full-Time Annual Salary Range.

Remote Worker Guidelines

  • Remote Worker Guidelines : This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum 50 Mbps download and 50 Mbps upload speed.)

Responsibilities

  • Leads the discovery, documentation, and optimization of internal systems that support the clinical business, including enrollment, eligibility, reimbursements, member support workflows, and partner integrations.
  • Identifies, manages, and prioritizes cross team priorities.
  • Facilitates workshops and collaborative sessions with internal users to identify pain points and inefficiencies.
  • Develops detailed process maps, user journeys, and documentation to align stakeholders and highlight opportunities for improvement.
  • Translates insights into comprehensive product requirements, user stories, and acceptance criteria for engineering teams.
  • Owns and prioritizes the internal platform backlog, focusing on initiatives that enhance frontline productivity and member / client satisfaction.
  • Collaborates closely with engineering, user experience design, product ownership, operations, and compliance teams to ensure timely and high-quality delivery of platform enhancements.
  • Defines and monitors success metrics related to tool adoption, process efficiency, and support team enablement.
  • Serves as the subject matter expert for key internal applications within the clinical business ecosystem.
  • Partners across different teams and departments as needed to coordinate delivery plans, testing, training and support.
  • Partners closely with engineering, user experience, customer experience strategy, and design teams to ensure quality and consistency of experience.
  • Incorporates stakeholder input into product roadmap while effectively negotiating tradeoffs of conflicting priorities based on value to the business and customer.
  • Drives the adoption of new tools and system enhancements through effective documentation, stakeholder training, and change management strategies.
  • Communicates clearly and consistently across all levels of the organization, from frontline staff to executive leadership.
  • Advocates for the importance of systems thinking and internal user experience throughout the organization.
  • Performs other duties as assigned.
  • Complies with all policies and standards.
  • Qualifications

  • Bachelor's Degree in Computer Science, Information Systems, related field, or equivalent experience. If equivalent experience, high school diploma required.
  • 3 years experience working as a Product Manager, Product Owner or Business Analyst required.
  • Demonstrated experience in improving complex systems or internal platforms required.
  • In-depth knowledge of agile process and principles. (High proficiency)
  • Outstanding communication, presentation and leadership skills. (High proficiency)
  • Exceptional communication and facilitation skills, capable of driving clarity across both technical and non-technical teams.
  • Strong passion for system design, process optimization, and identifying root causes of inefficiencies.
  • Empathy for frontline workers and a commitment to improving the tools they utilize daily.
  • Excellent organizational and documentation skills; adept at writing, mapping, and visually articulating complex workflows.
  • Proven ability to lead product discovery, establish priorities, and deliver results in Agile environments.
  • Skilled in identifying trade-offs and achieving alignment in complex, cross-functional settings.
  • Familiarity with internal platform components such as CRM tools, support ticketing systems, partner portals, data pipelines, and cloud infrastructure.
  • Analytical mindset with the ability to define metrics, track success, and iterate quickly.
  • Comfortable navigating ambiguity and bringing structure to evolving systems and teams.
  • Core Competencies

  • Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
  • Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
  • Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
  • Ability to effectively organize, prioritize, multi-task and manage time.
  • Demonstrated accuracy and productivity in a changing environment with constant interruptions.
  • Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
  • Ability to exercise strict confidentiality in all matters.
  • Mobility

  • Primarily sedentary, able to sit for long periods of time.
  • Physical Requirements

  • Ability to see, speak, and hear other personnel and / or objects. Ability to communicate both in verbal and written form. Ability to travel within and around the facility or Work from Home (WFH) environment. Capable of using a telephone, computer keyboard, and mouse. Ability to lift up to 10 lbs.
  • Environmental Conditions

  • Work-from-home (WFH) environment.
  • American Specialty Health is an Equal Opportunity / Affirmative Action Employer.

    All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law.

    Please view Equal Employment Opportunity Posters provided by OFCCP here .

    If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

    ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

    #LI-Remote

    Create a job alert for this search

    Product Manager Ii • San Diego, CA, United States

    Related jobs
    • Promoted
    Product Manager - Integrations

    Product Manager - Integrations

    VirtualVocationsEscondido, California, United States
    Full-time
    A company is looking for a Product Manager - Integrations & Partnerships.Key Responsibilities Lead discovery, scoping, and delivery of integrations, ensuring alignment with partner capabiliti...Show moreLast updated: 1 day ago
    • Promoted
    Manager, Clinical Programs

    Manager, Clinical Programs

    ImmunityBioSan Diego, CA, United States
    Full-time
    NASDAQ : IBRX) is a commercial-stage biotechnology company developing cell and immunotherapy products that are designed to help strengthen each patient's natural immune system, potentially enabling ...Show moreLast updated: 30+ days ago
    • Promoted
    Lead Product Manager

    Lead Product Manager

    ResMedSan Diego, CA, US
    Full-time
    Senior Product Manager, Provider Solutions.As a senior member of the Provider Solutions Product Management team at ResMed, you will lead the vision and strategy for patient engagement and provider-...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Product Manager

    Technical Product Manager

    VirtualVocationsEl Cajon, California, United States
    Full-time
    A company is looking for a Technical Product Manager to work remotely.Key Responsibilities Gain understanding of author needs and manage the team's backlog to address those needs Facilitate agil...Show moreLast updated: 30+ days ago
    • Promoted
    Senior API Product Manager

    Senior API Product Manager

    VirtualVocationsChula Vista, California, United States
    Full-time
    A company is looking for a Senior Product Manager to lead API development within their Retail POS platform.Key Responsibilities Own the full lifecycle of Retail POS API products from ideation to ...Show moreLast updated: 30+ days ago
    • Promoted
    Principal Product Manager, Therapists

    Principal Product Manager, Therapists

    Insight TimerSan Diego, CA, US
    Full-time
    If you attend a therapy session anywhere in the world today, there’s a good chance your therapist will introduce you to Insight Timer to support your journey. Last year alone, nearly one milli...Show moreLast updated: 7 days ago
    • Promoted
    Product Manager, North America

    Product Manager, North America

    VirtualVocationsChula Vista, California, United States
    Full-time
    A company is looking for a Product Manager, North America to oversee and develop vacation packages and manage technology integrations. Key Responsibilities Design and curate unique travel products...Show moreLast updated: 1 day ago
    • Promoted
    Senior Global Product Manager - Patient Identity

    Senior Global Product Manager - Patient Identity

    ResMedSan Diego, CA, US
    Full-time
    Senior Global Product Manager, Patient Identity.As a critical member of the Platform Services team within Global Product Management at Resmed, you will lead the vision and strategy for delivering s...Show moreLast updated: 30+ days ago
    • Promoted
    Product Manager (DME / Orthopedic)

    Product Manager (DME / Orthopedic)

    Breg, Inc.Carlsbad, CA, US
    Full-time
    Join Our Team and Keep Moving Forward with Breg!.At Breg, we are dedicated to advancing orthopedic solutions that enhance the lives of patients and support healthcare professionals.As a leader in t...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Product Manager - Integrated Enabled Procedures

    Senior Product Manager - Integrated Enabled Procedures

    Orthofix Holdings, Inc.Carlsbad, CA, United States
    Full-time
    Summary statement on overall purpose and function of the position.The Senior Product Manager, Integrated Enabled Procedures is responsible for managing the marketing of products facilitating the in...Show moreLast updated: 11 days ago
    • Promoted
    Senior Product Manager - Integrated Enabled Procedures

    Senior Product Manager - Integrated Enabled Procedures

    OrthofixCarlsbad, CA, US
    Full-time
    Senior Product Manager, Integrated Enabled Procedures.Guided by our organizational values Take Ownership | Innovate Boldly | Win Together we collaborate closely with world-class surgeons and othe...Show moreLast updated: 14 days ago
    • Promoted
    Sr. Product Manager

    Sr. Product Manager

    CarlsmedCarlsbad, CA, US
    Full-time
    Our mission is to improve outcomes and decrease the cost of healthcare for spine surgery and beyond.The Carlsmed aprevo personalized surgery platform is designed to improve the standard of care for...Show moreLast updated: 30+ days ago
    • Promoted
    Product Manager

    Product Manager

    ResMedSan Diego, CA, US
    Full-time
    Provider Solutions Product Management Team Member.As part of the Provider Solutions Product Management team at ResMed, you will focus on reimagining the order intake and therapy setup experience fo...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Case Manager - Inpatient - Encinitas

    Case Manager - Inpatient - Encinitas

    Scripps HealthEncinitas, CA, US
    Full-time
    Scripps Memorial Hospital Encinitas has served North County’s coastal communities since 1978.We’re located at Santa Fe Drive and I-5, within walking distance of a park, fitness center, ...Show moreLast updated: 19 hours ago
    • Promoted
    Marketing Product Manager

    Marketing Product Manager

    Neurelis, Inc.San Diego, CA, United States
    Full-time
    This individual will be responsible for leading the execution of healthcare professional (HCP) marketing tactics for VALTOCO, as well as supporting consumer and digital marketing initiatives.This i...Show moreLast updated: 3 days ago
    • Promoted
    Clinical Scientific Manager

    Clinical Scientific Manager

    WerfenSan Diego, CA, United States
    Full-time
    San Diego - AID - 9900 Old Grove Road San Diego, California 92131-1638 United States.Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain.We are a worldwide le...Show moreLast updated: 30+ days ago
    • Promoted
    Clinical Program Manager

    Clinical Program Manager

    FEFA LLCSan Diego, CA, US
    Full-time
    Naval Health Research Center (NHRC), Operational Infectious Diseases (OID) Directorate.The OID Directorate conducts ongoing, laboratory-based surveillance of US military populations in unique envir...Show moreLast updated: 30+ days ago
    • Promoted
    Product Manager - Health Insurance

    Product Manager - Health Insurance

    VirtualVocationsEscondido, California, United States
    Full-time
    A company is looking for a Product Manager - Carrier Content.Key Responsibilities Collect and load insurance plan data from carriers, serving as the Subject Matter Expert (SME) for carrier-specif...Show moreLast updated: 1 day ago