Senior Client Success Manager

A company is looking for a Senior Client Success Manager to oversee large, complex client relationships and ensure their success.

Key Responsibilities

Manage a portfolio of large clients, ensuring retention and upsell targets are met

Develop and implement strategies in partnership with clients and internal teams to achieve desired outcomes

Deliver business reviews and reports while cultivating professional relationships with clients and consultants

Required Qualifications

7+ years of client success experience in the Benefits / Healthcare sector

Experience working with Fortune 100 clients or large group plans, particularly in the public sector

Proven ability to build professional relationships with senior management contacts

Experience delivering large, complex projects and analyzing data to support client value delivery

Familiarity with Salesforce and other account management platforms