Network Support Analyst I

Description

NATURE OF WORK

This classification involves the management of the network, server, and / or cybersecurity systems and their administration for optimal performance. An employee in this position maintains and troubleshoots technology systems; analyzes network systems; monitors and reports on network traffic and anomalies; investigates various technical problems; investigates and resolves security vulnerabilities; prepares technology-related documentation as needed; ensures equipment specifications are appropriate and adequately optimized; installs and configures servers and server-related appliances as needed. This employee also implements, trains on, and supports the City’s voice and data communications network as needed. This role is responsible for ensuring the security and integrity of the organization's IT infrastructure. This includes implementing and maintaining cybersecurity measures to protect systems from security breaches and ensuring compliance with cybersecurity policies and regulations. This position requires specialized cybersecurity training to support the IT department and the organization. The specific courses needed may vary based on your role within the IT department, the organization's needs, and the technologies in use. This employee is also required to maintain CJIS Level 4 certification.

Examples of Duties

ESSENTIAL JOB FUNCTIONS (based on area of assignment)

Network Management and Administration

• Responsible for PC / LAN and WAN operations including day-to-day operations such as procurement, implementation, and problem resolution.
• Assists in coordinating day-to-day systems operations including disk management, security management, LAN and WAN network performance for all City locations.
• Installs and maintains LAN and WAN network hardware and software, including routers, switches, servers, NAS devices, peripherals, network nodes, and wiring.
• Responsible for adhering to and maintaining Standard Operating Procedures (SOP’s) for network configurations, procedures, cabling layouts, and computer operations.
• Actively participates in IT status meetings, conference calls, and team tasks.
• Assists in planning, managing, and coordinating hardware / software installations, upgrades, decommissions or general support for site locations.
• Knowledge of switches, network routing, and wireless access points.
• Provides support to users as needed to maintain an optimum operating environment.
• Performs day-to-day systems operations management, network management, security management, LAN and WAN network performance for all City-wide locations.
• Familiar with Service Desk ticketing system.
• Monitors and maintains network stability.
• Reports and mitigates network anomalies and vulnerabilities.
• Leads in implementing and testing new technology.
• Communicates and coordinates network schedule, backups, and downtime to users as required.
• Communicates with IT management staff regarding network and application errors or issues.
• Coordinates third-party maintenance for network hardware, software, and telecommunications services as needed.
• Actively participates with and ensures that quality assurance procedures are practiced to ensure of project initiation, execution, close-out, and overall customer satisfaction.
• Provides excellent customer service and ensures that an effective environment and professional attitude are maintained when responding to customer inquiries or problems via telephone, online, email, or in-person.
• Works with cybersecurity team initiatives involving firewalls, intrusion detection systems, and encryption protocols, to protect the City's network infrastructure.
• Monitors network security, performance, and event logs, identifies security vulnerabilities, and investigates security incidents with the cybersecurity team.
• Works with cybersecurity team initiatives to protect the City's network infrastructure.
• Implements and maintains cybersecurity measures on servers, including but not limited to firewalls, antivirus software, and intrusion detection systems.

Requirements

EDUCATION

EXPERIENCE  – (Network Management and Administration)

NECESSARY SPECIAL QUALIFICATIONS

PHYSICAL REQUIREMENTS

Work Environment :

Sensory :

Physical :

Supplemental Information

KNOWLEDGE, SKILLS, AND ABILITIES