Director of Student Financial Services

Job Description

Position Purpose

The Director of Student Financial Services provides oversight for the Financial Aid and Student Accounts processes at the University of the Potomac (UOTP).

This director is responsible to administrate staff and programs that assist students with billing, financial aid applications, and receipt of federal, state, and institutional funds that make it financially possible for them to attend UOTP.

This person has responsibility to ensure UOTP is complying will all state and federal regulations.

Responsibilities include but are not limited to :

40%) MANAGE AND LEAD STUDENT FINANCIAL SERVICES STAFF, OFFICE ADMINISTRATIVE COLLECTION PROJECTIONS, AND ELECTRONIC / AUTOMATED SERVICES TO PROVIDE INFORMATION AND SERVICE TO STUDENTS

• Hire, train, and strategically lead professional and student staff to provide excellent service and accurate processing of financial aid and billing services.
• Provide on-going training and support to ensure staff development growth and increased knowledge of institutional, state, and federal guidelines.
• Coordinate streamlined interdepartmental processes.
• In collaboration with the Executive Director of Student Operations, develop and review office procedures maximizing accuracy, efficiency, productivity and customer service.
• Coordinate installation, setup, and operation of various software systems used in the Student Financial Services Office.
• Coordinate timely completion of tasks.
• Conduct annual performance reviews.

30%) MANAGE THE AWARDING OF FINANCIAL AID PACKAGES

Develop and implement awarding and packaging policies to support enrollment goals and maximize the utilization of funds.

Currently utilizing a Third Party Servicer

• Develop forms and publications to notify students of financial aid awards and procedures.
• Manage the counseling and financial advising for students and their families.
• Work with other university offices (i.e., Admissions, Finance, Registration, Academics, and Student Retention Services)
• Coordinate authorization of financial aid funds to be disbursed to student accounts.
• Work with enrollment management team and third-party vendor to determine awarding policy metrices each year.
• Cross-train other University members on the financial aid, student billing and other student facing processes and policies.
• Create and provides data and / or reports on university operations for tracking and evaluation.

20%) ENSURE COMPLIANCE WITH FEDERAL, STATE AND UNIVERSITY REGULATIONS

• Monitor students' eligibility of financial aid funds.
• Attend federal, state, and professional financial aid and student billing information and training conferences.
• Keep current on federal and state financial aid programs, including interpretation, implementation, and compliance regulations, procedures and eligibility requirements.
• Monitor and provide oversite for the administration of the Federal Pell Grant, Federal Supplemental Educational Opportunity Grant, Federal Loan Programs, institutional grant, scholarship, and discounting programs.
• Develop consumer information and provide to students as required by federal regulation.

10%) ENSURE COMPLIANCE WITH FEDERAL, STATE AND UNIVERSITY REGULATIONS

• Prepare annual FISAP (Fiscal Operations and Application for Funds) Report for U.S. Department of Education with assistance from Accounting and Registrar's Offices.
• Review origination and disbursement records of Federal Pell Grants to the U.S. Department of Education's Recipient Financial Management System.
• Assist in the submission of Financial Aid data for the annual IPEDS report, and other requested data from enrollment, institutional research, and the registrar's office.
• Prepare annual report for auditors and provide information and answer questions for annual audit.

Job Qualifications

MINIMUM EDUCATION AND EXPERIENCE

Bachelor's degree and three years of managerial experience in higher education financial aid / student accounts or five years of financial aid / student accounts experience with progressive levels of responsibility in a higher education financial aid or student accounts office.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of federal and state regulations pertaining to the delivery of financial aid funds for higher education.
• Experience with of technological resources including a wide variety of Dept of Education software programs.
• Knowledge of federal tax forms and financial aid application forms.
• Skill in math and accounting procedures to reconcile student and financial aid fund accounts.
• Skill and experience in customer services to provide excellent customer care.
• Ability to communicate in verbal and written form to ensure shared understanding of information.
• Ability to manage multiple tasks and deadlines.
• Ability to deal with sensitive financial and personal situations of students and parents.

WORKING CONDITIONS AND FREQUENCY

Equipment and Tools

Use of a PC and telephone, photocopier and facsimile machine approximately 95% of the workday

University of the Potomac employs qualified individuals regardless of race, color, national origin, sex, disability, age, marital status, genetic information, veteran status, familial status, and status with regard to public assistance.

Individuals must be able to perform the essential functions of the position with or without reasonable accommodations.

Salary : $78,00.00- $82,00.00 per year and "commensurate with experience".