Assistant Front Office Manager

We're looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let's see if we're a fit. We hope so.

About Epicurean Hotel

Welcome to the Epicurean Hotel, a paradise for food lovers. Our passionate culinary team, led by our talented executive chef, works tirelessly to create dishes that are not only delicious but also visually stunning. We take great pride in using only the freshest, locally sourced ingredients to ensure the highest quality of our dishes.

At our hotel, we believe that indulging in the pleasures of life is the ultimate tribute to it. We invite you to join us and experience all the flavors that life has to offer. If you share our passion, we would love to cook with you and add your special ingredients to our recipe.

Overview of the role

The Assistant Front Office Manager plays a vital role in supporting the Front Office Manager by overseeing daily front office operations, which include the Front Dest Agents and Valet, Guest Services, and the Front Desk. This role ensures smooth front desk functions, delivers exceptional guest experiences, and maintains high service standards. The Assistant Front Office Manager will collaborate closely with the Front Office Manager to foster a culture of excellence, empower the team, and consistently exceed guest expectations. This individual will also serve as a role model, demonstrating professional behavior and leading the front desk team to success.

What you have

• Associate's degree in Hospitality Management or a related field is preferred.
• Two (2) years of Hotel Front Desk management experience.
• Exceptional customer service skills with a guest-first mindset.
• Proficiency in hotel management software and Microsoft Office Suite.
• Strong problem-solving skills and ability to handle guest complaints effectively.
• Knowledge of hotel operations, including reservations, front desk, and guest services.
• Knowledge of safety and security procedures in a hotel environment is a plus.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

What you'll do

Operational Management

Staff Management & Training

Guest Services

Knowledge & Confidentiality

Physical Demand

Mental Demands

Benefits

Full-time Associate Benefits

Part-time Associate Benefits

On-Call Associate Benefits

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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