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Operations Supervisor

Operations Supervisor

SnapdocsHarrisburg, PA, US
2 days ago
Job type
  • Full-time
  • Part-time
Job description

Operations Supervisor

Snapdocs is a rapidly growing company that is disrupting the residential mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes. Today, 20% of real estate transactions are processed through our platform. Our products rely on carefully designed workflows, AI-based automations, and empathetic user experiences to deliver best-in-class customer experiences. We are backed by investors like Sequoia, Y Combinator, and F-Prime.

We are an innovative team. As we expand our product offering to serve more customers in more ways, we need to grow our team with smart, hungry, and curious people. That's where you come in

About the Role

As an Operations Supervisor on our Notary Connect team, you'll lead and develop a high-performing group of operations professionals who support our customers and business partners every day. Your mission is to help your team thrive through strong coaching, thoughtful performance management, and a commitment to professional growth.

This role is perfect for a people-first leader who finds fulfillment in developing others, driving accountability, and creating operational excellence.

What You'll Do

Lead & Develop a High-Performing Team

  • Provide daily guidance, support, and motivation to ensure your team delivers exceptional performance.
  • Set clear expectations, goals, and development plans for each team member.
  • Host regular 1 : 1s focused on connection, mentorship, and career growth.
  • Identify and coordinate training opportunities to upskill your team and strengthen engagement.

Drive Performance & Accountability

  • Monitor and evaluate team performance to ensure operational and service excellence.
  • Conduct regular performance reviews and deliver constructive, actionable feedback.
  • Address performance challenges with empathy and timeliness.
  • Partner with leadership to support professional development and career progression.

    • Recruit, Hire & Train

  • Participate in recruiting activities, including interviews and hiring recommendations.
  • Support onboarding and training to ensure new hires quickly gain confidence in their roles.
  • Maintain strong knowledge of team processes and best practices to coach effectively.

    • Foster Collaboration & Communication

  • Create a positive, inclusive, and collaborative team culture.
  • Lead regular team meetings to share updates, celebrate wins, and drive alignment.
  • Serve as a bridge between your team and upper management advocating for your team's needs and ideas.
  • Address conflicts proactively to maintain a respectful and trusting work environment.

    • Enhance Operational Efficiency

  • Manage time and attendance for your direct reports.
  • Partner with workforce management to optimize staffing and scheduling.
  • Track team productivity and identify opportunities to streamline workflows.
  • Implement process improvements that support both team success and customer satisfaction.

    • What You'll Bring

  • Bachelor's degree preferred (any discipline).
  • 24 years of experience in a customer-facing operations or service role.
  • At least 2 years of direct people management experience leading a team of 5+ employees.
  • Exceptional interpersonal skills able to build trust, inspire, and motivate others.
  • Strong communication and active listening abilities across remote, distributed teams.
  • Comfortable navigating ambiguity and adapting to change quickly.
  • Highly organized, with excellent time management and follow-through.
  • Passion for creating outstanding customer experiences and solving problems proactively.
  • A collaborative mindset and genuine enthusiasm for coaching and developing others.

    • Shift

  • 9am-6pm MST

    • Compensation

  • Zone 1 (San Francisco Bay Area, NYC Metro, Seattle Metro) range : $68,000 $85,000
  • Zone 2 range : $59,500 $74,500

    • Final compensation will be based on location, experience, and qualifications.

    At Snapdocs, we believe our differences make us stronger. We're building a team of curious, driven people from all backgrounds who are united by a shared desire to solve meaningful problems and build something that matters. We value trust, autonomy, and the kind of collaboration that brings out the best ideasand the best in each other.

    To support our team, we offer a comprehensive & thoughtful benefits package for all full-time employees, which includes :

  • Excellent medical, dental, and vision coverage
  • 401(k) with up to 4% company match
  • 16 weeks of paid parental leave
  • Flexible Paid Vacation Time Off + 10 Sick Days for exempt roles
  • Generous Accrued Paid Vacation Time Off + 10 sick days for non-exempt roles
  • Summer & Winter Break (~1-week each) + 9 Holidays per year
  • Healthcare and Dependent Care FSA
  • HSA Employer Contribution ($75-150 for individuals, $150-$250 for families)
  • $15K Family Building Benefit (lifetime limit)
  • Life and Disability Insurance
  • $1,500 Annual Lifestyle Stipend to support your well-being

    • Please note : Part-time employees are not eligible for benefits at this time

    Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    California residents applying for positions at Snapdocs are subject to our candidate privacy policy.

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