MAJOR DUTIES AND RESPONSIBLITIES
- Administration & Maintenance
- Install, configure, and maintain network hardware (routers, switches, firewalls, wireless access points).
- Manage DNS, DHCP, Active Directory, and VPN services.
- Apply patches, updates, and firmware upgrades to network devices.
- Maintain accurate records of network configurations and procedures.
- Monitoring & Troubleshooting
- Monitor network performance, bandwidth usage, and connectivity.
- Respond to incidents, outages, and help desk escalations in a timely manner.
- Conduct root cause analysis for recurring issues and recommend fixes.
- Security & Compliance
- Implement network security measures including firewalls, antivirus, and access controls.
- Support compliance with organizational policies and standards (e.g., SOC2, ISO, HIPAA).
- User Support & Collaboration
- Provide Tier 1 / 2 technical support for network issues.
- Assist end-users with connectivity and access requests.
- Provides second level support for issue resolution across the network and systems environment
- Planning and project management for Network capabilities and projects
- Identify opportunities to improve network performance and reliability
EDUCATION REQUIRED :
College degree in Computer Science or equivalent.2+ years’ experience supporting Windows Servers in a multi-site environment is desired.Advanced technical knowledge of Windows Server 2008 / 2012 is necessary. MCITP and / or MCSE certification preferred.Advanced technical knowledge of WAN / LAN / VPN concepts. CCNA level experience is mandatory. CCNA certification preferred.EXPERIENCE REQUIRED :
2+ years’ experience supporting Windows Servers in a multi-site environment is desired.Advanced technical knowledge of Windows Server 2008 / 2012 is necessary. MCITP and / or MCSE certification preferred.Advanced technical knowledge of WAN / LAN / VPN concepts. CCNA level experience is mandatory. CCNA certification preferred.Knowledge of ITIL methodology desired.Proven troubleshooting skills.OTHER SKILLS REQUIRED :
Strong problem-solving and time management abilitiesExcellent communication, facilitation, and stakeholder management skills.Equal Opportunity Employer
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