Customer Service ManagerFair Harbor • New York, NY, US
Customer Service Manager
Fair Harbor • New York, NY, US
30+ days ago
Job type
- Full-time
Job description100% Salesforce adoption within 90 days 65%+ Tier 1 tickets resolved by AI workflows CSAT maintained at 4.7 / 5+ 20%+ increase in VIP repeat purchase rate 5+ years in customer service (2+ in management) Experience rolling out and optimizing CRM / service platforms (Salesforce preferred) Strong knowledge of service workflows (ticket routing, macros, automation, returns) Hands-on AI / chatbot experience Familiarity with B2B / custom orders (embroidery, monogramming, gifting) Excellent project management, analytical, and communication skills Join a mission-driven brand making a real impact Lead tech-driven CX transformation Collaborative, growth-focused environment Hybrid flexibility & competitive compensation
Customer Service Manager
New York, NY (Hybrid) | Full-Time | Customer Experience (CX)
Fair Harbor is looking for a Customer Service Manager to lead our CX team, launch Salesforce Service Cloud, and build AI-powered workflows that elevate how we serve our customers. If you love building teams, optimizing systems, and delivering best-in-class servicethis role is for you!
At Fair Harbor, we design sustainable, high-quality apparel made for life's adventures. Every product helps reduce plastic waste in our oceans. Join us and make a positive impact while shaping the future of customer experience.
What You'll Do
- Lead Operations : Manage order flows (Shopify, NetSuite, Salesforce, Gorgias, Loop Returns), escalations, and service KPIs.
- Own Salesforce Rollout : Drive setup, customization, integration, and training for Service Cloud.
- Supercharge Workflows : Build AI-powered tools (chatbots, guided responses, automations) to boost efficiency.
- Run Special Projects : Oversee B2B orders (embroidery, corporate gifting) & VIP clienteling programs.
- Coach the Team : Train and inspire CX agents, ensuring empathy, accuracy, and efficiency.
What Success Looks Like
What We're Looking For
Why You'll Love It Here
Ready to help shape the future of customer experience at Fair Harbor? Apply today!
Create a job alert for this search
Customer Service Manager • New York, NY, US
Related jobs
Cintas is seeking a Service Manager to directly manage our customer facing Service team.Responsibilities include hiring and performance management.
managing the overall performance of a team; provi...Show more
Perform duties as front-end manager.Job Description - Requirements.Excellent Customer Service Skills.If you meet these requirements and are interested in being a vital part of our management team, ...Show more
Customer Success Manager For Data Partnerships.LiveRamp is the data collaboration platform of choice for the world's most innovative companies.
A groundbreaking leader in consumer privacy, data ethi...Show more
Vega is unlocking scale for alternative asset managers.Private markets are shaping into one of the most important forces in the global economy over the coming decades, with more than $20 trillion i...Show more
Join us in bringing joy to customer experience.Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday...Show more
Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success....Show more
As the Shared Service Manager, you will report to the Director, Shared Service and lead the implementation partner relationships to oversee all aspects of development, support, integration, and man...Show more
Customer Success Manager, Enterprise.At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.Our unique data and...Show more
Remote (EST hours, 9AM–5PM) Compensation : $3,000 to $5,000 per month (flexible for exceptional candidates) Team Size : ~40 agents, 5 team leads, global (USA, Australia, Philippines, LATAM) Abo...Show more
As a Territory Service Manager in our organization, your primary role is to oversee the operational aspects of client accounts.
You will work closely with internal teams to ensure that service level...Show more
Steer offers a suite of software tools for today's automotive repair shop.We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-eff...Show more
The Service Provider Customer Success Management Team supports our partners in meeting their goals using the Relativity suite of products.
The team guides overall value and product adoption based on...Show more
Enterprise Customer Success Manager.Imagine having an enterprise-grade AppStore at work one that ensures you can easily search, request, and gain access to any app you need, precisely when you nee...Show more
Manager of Customer Onboarding.ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest ...Show more
Are you a proven service leader with import brand experience and a drive for results? We’re looking for you.Bay Ridge Auto Group is seeking a.
This is not an entry-level leadership role—we’re lookin...Show more
Technogym is a world-leading brand in wellness and fitness known for innovative solutions that inspire people to live healthier lifestyles.
We are dedicated to excellence not only in our products bu...Show more
Responsibilities include, but are not limited to : .Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch.
Provides quality customer s...Show more
A company is looking for a Customer Support Manager to lead a high-performing support team in resolving customer support tickets efficiently.
Key Responsibilities Oversee daily operations of the C...Show more
Service Manager
Cintas • Yonkers, NY, US
Full-time
Last updated: 30+ days ago • Promoted
Customer Service Manager
Hobby Lobby • Paramus, NJ, US
Full-time
Last updated: 22 days ago • Promoted
Customer Success Manager
LiveRamp • New York, NY, US
Full-time
Last updated: 30+ days ago • Promoted
Delivery & Customer Success Manager (London)
Vega • New York City, NY, US
Full-time
Last updated: 9 days ago
Mid-Market Customer Success Manager
NYC Staffing • New York, NY, US
Full-time
Last updated: 3 days ago • Promoted
Customer Service & Sales Manager
Cathay Bank - Headquarters • Brooklyn, NY, United States
Full-time
Last updated: 30+ days ago • Promoted
Oracle Utilities CC&B and MDM Shared Service Manager
Red Clay Consulting • Corona, NY, US
Full-time
Last updated: 21 days ago • Promoted
Customer Success Manager, Enterprise
Similarweb • New York, NY, US
Full-time
Last updated: 30+ days ago • Promoted
Customer Service Manager – High-Growth Subscription E-commerce Brand
MNY Ventures • NYC, NY, US
Full-time
Quick Apply
Last updated: 30+ days ago
Customer Success Manager
Vontier • Staten Island, NY, US
Full-time
Last updated: 5 days ago • Promoted
Customer Success Manager
Steer • Staten Island, NY, US
Full-time
Last updated: 4 days ago • Promoted
Senior Customer Success Manager, Service Provider
Relativity • New York, NY, United States
Full-time
Last updated: 30+ days ago • Promoted
Enterprise Customer Success Manager
Lumos • New York, NY, US
Full-time
Last updated: 21 days ago • Promoted
Manager of Customer Onboarding
ROLLER • Bronx, NY, US
Full-time
Last updated: 21 days ago • Promoted
Experienced Service Manager
Bay Ridge Honda • Brooklyn, New York, United States
Full-time
Quick Apply
Last updated: 30+ days ago
Customer Service & Order Fulfillment Manager
Technogym USA United States • Jersey, New Jersey, USA
Full-time
Last updated: 7 days ago • Promoted
Service Excellence Manager I
Valley National Bancorp • Passaic, NJ, US
Full-time
Last updated: 30+ days ago • Promoted
Customer Support Manager
VirtualVocations • Yonkers, New York, United States
Full-time
Last updated: 30+ days ago • Promoted