Customer Service Representative

Job Description

Job Description

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply. Compensation :

$36,000

Responsibilities :

• Create records of customer interactions and follow up to ensure all questions have been answered
• Keep track of customer accounts and make updates with new account information as necessary
• Communicate frequent customer suggestions to the team to troubleshoot
• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
• Reply to incoming calls from customers including products and service questions, general information, and complaints

Qualifications :

About Company

Mission Statement

To be the organization of choice for learning based entrepreneurs committed to adding value to the lives of the people we serve.

Core Values

Learning Based – We will learn from all experiences and all people, objectively view the world and all the people in it, we know that we can always improve ourselves by learning, by listening, by reading, being open to criticism and accountability.

Vulnerability – No one is perfect; we are willing to be vulnerable and open with each other, we are willing to take a chance in the face of rejection, failure, fear, and uncertainty as this discomfort will result in greater resilience and growth.

Humility – We will listen to others, practice mindfulness, have gratitude for what we have, ask for help when we need it, seek feedback from others, and constantly review our actions against the language of pride.