Bilingual Appointment Coordinator (English / Spanish)

Job Description : As a Bilingual Appointment Coordinator in a medical office, you will be responsible for managing patient appointments, ensuring smooth communication between English and Spanish-speaking patients, and providing administrative support to the medical team. Your role is essential in maintaining efficient office operations and delivering excellent patient care.

Key Responsibilities :

• Appointment Scheduling : Coordinate and schedule patient appointments, follow-ups, and consultations, ensuring that the office calendar is accurately maintained and efficiently managed.
• Patient Communication : Serve as the primary point of contact for patients, handling phone calls, emails, and in-person inquiries in both English and Spanish.
• Patient Intake : Assist with patient check-ins, verifying insurance information, updating patient records, and ensuring that all necessary documentation is completed prior to appointments.
• Reminder Calls : Conduct appointment reminder calls and send confirmation messages to reduce no-show rates and ensure patients are informed about their appointments.
• Coordination : Work closely with team member to manage appointment availability, reschedule appointments when necessary, and ensure that the office workflow is optimized.
• Administrative Support : Perform general administrative duties such as filing, faxing, and managing correspondence to support the office's day-to-day operations.
• Patient Satisfaction : Address patient concerns, answer questions, and provide information about office policies, procedures, and services to enhance the patient experience.

Skills and Qualifications :