ServiceNow Platform Admin / Engineer

Role : ServiceNow Developer

Keywords : ServiceNow Workflows, Service Catalog, REST / SOAP API, IntegrationHub, Flow Designer

Experience Supporting technical implementation of various ServiceNow modules such as Change

Management, Incident Management, Problem Management and Service Catalog.

Configure and enhance the Service Catalog, including request forms, catalog items, and

fulfillment processes.

Utilize IntegrationHub for building and managing complex integrations.

Develop and maintain solutions using Flow Designer for process automation.

Proven experience with ServiceNow Workflows development and customization.

Experience : 8 years +

Role : Servicenow and CMDB Admin- ITAM (HAM / SAM)

Keywords : HAM Pro, SAM Pro, CSDM, Asset Lifecycle Management, Asset Discovery Service Mapping

Expertise in implementation / support of integration with ServiceNow CMDB / Asset Management

Collaborate with IT, procurement, finance, and security teams to improve HAM,SAM activities with

broader IT Service Management (ITSM) and IT Asset Management (ITAM) initiatives.

SAM Pro Specific Skills

Configure and maintain the ServiceNow SAM Pro module, including software models,

discovery models, entitlements, and license metrics.

Execute regular reconciliation processes comparing discovered software installations

with purchased licenses (entitlements) to determine the effective license position (ELP).

Experience with scripting (JavaScript) and integrations (e.g., SCCM, Discovery)

HAM Pro Specific Skills

Develop and implement strategies and automate processes for hardware acquisition,

receipt, deployment, maintenance, and secure disposal, ensuring compliance with ITAD

(IT Asset Disposal) standards.

Ensure HAM data integrity within the Configuration Management Database (CMDB),

leveraging ServiceNow Discovery and other integrations to populate CI data

automatically.

Experience of developing and implementing integrations between ServiceNow and other

systems using APIs, web services, and middleware

Experience building integration with procurement systems - Coupa and Zip

Experience on Integration technologies such as Web Services, SOAP, HTTP, MID Server.

Experience : 8 years +

Role : -ServiceNow Platform Admin / Engineer

Keywords : ServiceNow Platform, Integrations, MID Servers

Solid understanding of ServiceNow Platform, MID Server Architecture, High Availability / Disaster

Recovery etc

Lead the design and roll-out of complex ServiceNow Installations, ensuring they align with

industry best practices and client needs

Building a new experience in the Servicenow support portal by adding and configuring

• components, pages, and themes ;

Experience with Enhancing the ServiceNow Virtual Agent with Now Assist to provide

conversational, context-aware self-service experiences for users

Experience in creating and deploying custom GenAI skills unique to business workflows using the

Now Assist Skill Kit

Proven experience as a Technical Architect or similar role, with a focus on designing and

implementing ServiceNow solutions.

Up to date with the latest updates and features in the ServiceNow platform, advocating for their

adoption when relevant.

Experience - 8 years +