Associate Enterprise Partner Success ManagerXero • Atlanta, GA, US

Associate Enterprise Partner Success Manager

Xero • Atlanta, GA, US

1 day ago

Job type

Full-time

Job description

Associate Enterprise Partner Success Manager

This role is responsible for growing and developing Xero's commercial relationships with the offices of accountants and bookkeepers for defined Enterprise Partners. These offices are a part of our Enterprise Accounts that is managed nationally by an Enterprise Account owner on our Enterprise Team. By working with your defined partners to assist and execute on a strategy for driving positive outcomes for the partners in office while also contributing revenue through sustainable growth and retention for our business. As an Associate Enterprise Partner Success Manager you will be responsible for :

Managing existing relationships through regular best practice recommendations
Drive expansion through cross-sell and up-sell opportunities with the offices
Ensure every office has the opportunity to grow through education, events and direct support
Partner with Enterprise Account owner to contribute to the overall strategy for the partner
This position will require travel to partner meetings and events.

What You'll Do

Develop and maintain relationships with Accounting Partners to ensure long-term success.

Work with a selection of enterprise partners' offices to strategize ways to increase growth via cross-sell or up-sell opportunities.

Combat churn and risk of deletion through education and value proposition. Detecting and mitigating deletion risks early.

Work with partners to ensure their customers are using the most appropriate Xero subscriptions, and develop a migration and activation plan for potential new customers or upgrades.

Educating Partners on all Partner resources available through Xero and their partnerships.

Collating feedback from Partners on feature requests and relay through the appropriate channels.

Provide resources and support to educate users about ancillary products, ensuring they understand their benefits and how to utilize them effectively

Implement customer programs, processes and best practices including a deployment blueprint and tips for using the product.

Foster positive partner relationships with proactive client management. Striving for strong partner satisfaction through responsiveness and regular communication.

Act as the liaison between Accounting Partners and internal teams ensuring clients' requirements are met, such as o CX and Billing.

Ensure a account plans for each office are developed and monitor success

Engage with enterprise partner office relationships via in person, virtual meetings, attending events, running and presenting workshops.

Build social media presence, drive attendance to events as required.

Keep all information, relating to inbound and outbound calls, meetings, practice staff and contact details, up-to-date at all times in CRM.

Respond in a timely manner to all enterprise account enquiries both internally and externally

Driving attendance for Xero Sales led events and Partner Forums

Success Looks Like

Meeting monthly revenue targets on enterprise accounts directly managed

Weekly KPI measurements - based activity and partner progress

Hitting on key touch points to maintain strong account hygiene in our CRM

Able to articulate the value of Xero in a variety of contexts based on the partner's needs.

What You'll Bring With You

Experience in sales, in a fast paced technology or SaaS company

Experiencing with managing long term client relationships

Knowledge of the working of an accounting practice system

A track record in influencing and drive sales within partner and / or vertical channels

Strong market knowledge in current Practice and SME software competitor platforms

Strong account management skills

Loads of initiative and ability to work autonomously

Outstanding communication and presentation skills

An enthusiasm for building strong relationships

Ability to create a quick and strong rapport with partners

Attention to detail and follow-up

A process driven results-focused approach

Passion and desire to make a differences

Diversity of people brings diversity of thought, and we like that. Our human-first culture of respect, fairness, and inclusion is what helps Xeros thrive and work and beyond. Offering very generous paid leave to use however you'd like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, employee resource groups, wellbeing programming and allowances, medical, dental, vision, and disability insurance, fertility and family forming financial support, 401k contribution matching, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices with snacks and break areas, flexible working, career development and many other benefits that reflect our human value, you'll do the best work of your life at Xero.

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Partner Manager • Atlanta, GA, US

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