Level 1 Support Desk Technician

Job Description

Job Description

FeatherShark is looking for a Stellar Level 1 Support Desk technician to join our fast-growing team!

Are you someone who loves to learn and is looking to launch a career in technology? Are you optimistic and enthusiastic and love being part of a winning team? If so, then FeatherShark would like to talk to you.

The Level 1 Service Desk Technician is responsible for assisting clients with service requests. Requests could include problems with computer hardware and software, network and internet issues, new user setups, and user training. You'll be doing something different almost every day. The only thing you can count on is you'll be growing your technical skills daily!

About the Company

FeatherShark is a Managed IT Services provider with a focus on providing service to Fire and Ambulance Districts in the Midwest. We help our clients unlock the power of technology so they can do their best work.

Why do we need this position?

We're growing fast, and we promote from within. It's time to bring on more talented teammates. This position is in-person at our Chesterfield, MO office.

Things you'll do in this role :

Provide remote support to customers, via phone and email, in a timely manner

Troubleshoot and resolve technical issues on computers, networks, and software

Answer questions and provide training for customers

Occasionally, travel to client locations to resolve issues and install equipment

Provide awesome customer service

Follow support procedures to make sure that service requests are resolved quickly and accurately

Be part of a stellar team, and collaborate with others to ensure that we are providing great customer service

Train and build your skills

To qualify for consideration you must :

Have excellent written and verbal communication skills, able to communicate "in plain english" to clients

Be able to develop rapport

Have strong skills in problem-solving and critical thinking

Be tenacious in providing great customer service

Have good planning and organizational skills

Be able to accomplish amazing amounts of important work

Have a working knowledge of Windows and Mac computers. Bonus points for A+ certification

Understand TCP / IP, DNS, DHCP and Wireless networking technologies. Bonus points for network certifications

Be skilled with Google and Microsoft Office applications

Qualifications :

4-year bachelor's degree or equivalent experience

Experience with providing technical support to end users is a plus

Benefits :

Competitive salary commensurate with experience

7 paid company holidays plus an additional 15 days paid time off for your personal sick and planned out-of-office time

Medical, dental and vision insurance coverage available. Company pays up to 90% of employee and 50% of family, depending on the type of health insurance plan you elect

Automatic enrollment in company-paid life insurance, short-term disability and long-term disability

401K plan available with company match