OEM Account Coordinator

Oem Account Coordinator

Eaton's ES AMER NAS division is currently seeking an OEM Account Coordinator. This is a hybrid position and candidates for this role must reside within 50 miles of our Arden, NC location to be considered. The expected annual salary range for this role is $67,500.00 - $99,000.00 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Position Overview

This role serves as the main commercial support contact for OEM sales engineers and customers, managing key OEM orders and acting as a liaison between various stakeholders. Responsibilities include optimizing processes, supporting projects, onboarding new employees and coordinating process improvements. This position handles order management for strategic OEMs, ensures excellent customer service, leads process improvements, conducts training and manages information flow within a fast-paced environment. It also requires conflict resolution, collaboration with finance, training peers and customers and supporting system integration and efficiency initiatives. The ideal candidate is highly organized, communicative, and adaptable, able to handle multiple priorities and maintain professionalism. The position requires a hybrid work schedule and occasional travel.

In This Function You Will

• Provide excellent order management support to specific OEM customers that purchase directly from Eaton or through our authorized distributors.
• Identify and drive implementation of process improvements
• Provide systems and tools training to other departments as needed
• Own (coordinate and execute) new employee onboarding and training
• Champion and coordinate process change and business unit and sales organization initiatives
• Champion, educate and publicize self-service and new AI tools with team members, sales and customers
• Ability to constructively manage conflicts and discrepancies towards positive resolution

Qualifications

Required (Basic) Qualifications

Preferred Qualifications

Position Criteria

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.