Quality Control (QC) Representative

Benefits :

• 401(k) matching
• Bonus based on performance
• Flexible schedule
• Free food & snacks
• Paid time off
• Training & development
• Wellness resources

Join a growing team that's making a nationwide impact!

At Surface Experts, our Support Center (SC) team creates over 8,270+ work orders each month to help franchise owners deliver fast, accurate service to customers across the country.

We're looking for a detail-focused, dependable, and fast-paced Quality Control (QC) Representative to help ensure every work order created by our Support Center is accurate, complete, and ready for our technicians in the field. This is quick, high-volume QC work that plays a critical role in supporting our nationwide network.

What You'll Do

As a QC Representative, you will review and verify work orders submitted by franchisees and Support Center team members to ensure all details are correct and consistent.

Key Responsibilities :

Perform quality checks on 1,950+ work orders per month to verify accuracy of :

Who You Are

You enjoy detail-driven work, take pride in accuracy, and thrive in a steady, high-volume environment. You're reliable, focused, and comfortable working independently while still contributing to a strong team culture.

Required Qualifications :

High school diploma or GED

Experience working in a fast-paced or high-volume environment

Strong attention to detail and accuracy

Comfortable using online software; Microsoft Office, MS Teams, ZenDesk experience a plus

Self-motivated and able to work independently without sacrificing quality

If you're someone who loves detail, consistency, and contributing to a mission that helps small business owners succeed, we'd love to hear from you.

Benefits include :

Time Commitment

This role could be part-time or full-time job with flexible work hours.

Physical Requirements :

Surface Experts is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, citizenship, sex (including gender identity, gender expression and pregnancy), sexual orientation, age, national origin, military or veteran status, political preference, marital status, mental or physical disability including medical condition), genetic information or other status protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at careers@surfaceexperts.com

Compensation : $18.00 per hour

About Surface Experts

Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels ... Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.

Our Mission

Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers' problems by reducing the waste of time, money and materials which end up in landfills.

Our Vision

To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.

Core Values

Serve Others

Be a Problem Solver

Trust the Process

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.