Solution Implementation Specialist

Job Description

Solution Implementation Specialist is a vital part of the technology team, responsible for client-facing system implementation that includes preconfiguring / prepping the applications for both existing and new clients, conducting training for frontline employees, monitoring system adaption, and being able to understand and present Client data and its dashboard.

A Solution Implementation Specialist collaborates with business line leadership teams to provide implementing technology support and ensures quality delivery of predefined IT solution(s) as selected to support business needs, including system setup, pre-implementation testing, training the frontline employees, implementation and post-implementation support of the predefined IT solution(s) such as Task Management Solutions, Work Order Management, Client Facing Dashboards into a new or existing client site(s).

Key Responsibilities :

• Analyses client and business requirements to understand and apply systems implementation concepts and principles to effectively implement and support business systems solutions.
• Performs system setup, configuration, UAT testing, training, troubleshooting, and go-live support.
• Facilitates training for hourly associates, supervisors, and managers.
• Identify and train superusers at the client site to support the continuity of the solution.
• Coordinate planning and active communication with key stakeholders and business leaders.
• Must attain project management skills to lead the implementation for each identified site. This includes deliverables such as provisioning employee data, planning training schedules, ordering required hardware, assist in provisioning mobile headsets.
• Ensure change management and adoption strategies and plans are in place.
• Work with stakeholders and third-party partners to design products by identifying requirements and thinking critically about what will make them successful.
• Work with business development teams to win new clients by responding to client bids, developing pricing models, pitching technology solutions, demoing products & prototypes.
• Implement and manage the governance to ensure effective compliance, reporting, and communication expectations are being met.
• Once a solution is deployed, monitor the technology utilization and its adoption on a going basis.
• Partner with appropriate stakeholders to formulate, evolve and implement technology and information programs that will contribute to future revenue and profit growth, client satisfaction, competitive positioning, and operational effectiveness.
• Demonstrate a detailed understanding of the factors that generate value for ABM, including product and service offerings, operating model, business processes, supporting information and technology, and opportunities to address unmet client needs.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related fields.
• Minimum of five years of experience in IT project management or implementation roles with a 50-70% travel requirement.
• Proficiency in project management methodologies such as Agile, Waterfall, or Scrum.
• Strong technical skills in IT systems, including hardware, software, networks, and cloud technologies.
• Excellent communication, interpersonal, and problem-solving skills.
• Proven ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Certification in project management (e.g., PMP) is desirable.

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits Staff and Management Team Members.

About Us

ABM (NYSE : ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most.

From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions.

ABM serves a wide range of industries - from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more.

Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations.

For more information, visit www.abm.com.

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law.

ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606.

We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country.

Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com ABM does not accept unsolicited resumes.