Customer Service Specialist
Job Description
Job Description
NurseRecruiter.com is a nursing job board and recruitment agency connecting nurses with employers to streamline the hiring process.
Our aim is to match quality healthcare professionals with great jobs, ensuring vital roles are filled and healthcare is delivered by well-qualified practitioners.
What sets us apart?
For nurses, we provide a vast selection of job opportunities through partnerships with top employers and offer a simple application process to reduce paperwork.
Our system lets nurses showcase their qualifications and job preferences to interested employers, sending automated job notifications.
Nurses can opt out at any time without any fees.
For employers, we are an efficient and cost-effective alternative to traditional advertising, providing targeted recruitment, a fresh job seeker database, a specialized job board, customized recruitment solutions, and attractive advertising options.
We focus on the nursing sector, making us the top recruitment resource for nurse employers.
We value honest, constructive feedback to continually enhance our services. While we have plans to add new features, we're open to your suggestions and requests.
Responsibilities
- Provide excellent customer service by responding to inquiries and resolving issues via phone, email, and chat
- Assist customers in navigating our job board platform and provide guidance on its features and functionality
- Collaborate with internal teams to address customer concerns and provide timely solutions
- Maintain accurate and detailed records of customer interactions and follow up as necessary
- Continuously improve customer support processes and resources
- Stay up-to-date with NurseRecruiter.com's services, policies, and industry trends
Requirements :
- Previous experience in a customer service role
- Excellent communication skills, both written and verbal
- Ability to provide clear and concise instructions to customers
- Strong problem-solving and troubleshooting skills
- Proficiency in using customer support software and tools
- A self-motivated and proactive mindset
- Ability to work independently and manage time effectively
- Empathy and a genuine desire to help others
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