Partner Development Manager (Remote)

Partner Development Manager (Remote)

The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client's customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then a remote Account Manager position at Concentrix is just the right place for you! CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE :

• Enhance transparency and support scalable partner growth via : Phone, Chat, Email, Video Calls
• Assist partners in utilizing an updated fee structure, new APIs, marketing opportunities, and ensuring compliance with terms.
• Ensure clients are leveraging the correct packages based on customer interaction and marketplace presence
• Implement strategies to retain partner revenue while increasing partner engagement
• Offer support and collaboration through access to tools and integration analytics
• Provides resources for app promotion and expansion
• Ensure that customers are satisfied with our client's services and resolve escalated issues
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
• Evaluate our client's customer needs and propose potential solutions
• Use data to fix customer concerns / roadblocks prohibiting satisfaction
• Work with multiple partners, building relationships with decision-makers at all levels
• Identify risk and barriers to success; develop contingency plans

YOUR QUALIFICATIONS

Preferred Qualifications

WHAT'S IN IT FOR YOU

One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with :

We accept applications for this position on an ongoing basis. Location : USA, TN, Work-at-Home Language Requirements : English (Required) Time Type : Physical & Mental Requirements : While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.