Inside Sales Support Specialist

MAX USA CORP., established in 1993, is the U.S. subsidiary of MAX Co., Ltd., a Japanese company founded in 1942 with a long-standing reputation for precision engineering and tool innovation. MAX has been a global leader in the development of industrial tools and office products for over 80 years.

About Us

MAX USA Corp is a leading manufacturer of professional-grade construction and industrial tools, serving customers across North America. Known for innovation, quality, and durability, our products include rebar tying tools, pneumatic nailers, and power-driven fastening systems. We are committed to helping professionals across multiple industries improve productivity and safety on the job. As part of the global MAX Group, we combine a rich history of engineering excellence with a forward-thinking approach to growth and customer satisfaction.

Position Summary

The Inside Sales Support Specialist plays a critical role in supporting our outside sales team and enhancing the customer experience. This position is responsible for lead nurturing, customer communication, and internal coordination, with a focus on driving sales growth and maintaining strong client relationships. The ideal candidate is proactive, detail-oriented, and passionate about contributing to a collaborative sales environment.

Key Responsibilities

• Lead Management & Qualification
• Upload and track leads in Salesforce.com
• Conduct outbound calls and emails to qualify leads
• Coordinate follow-ups and assist in closing opportunities alongside the outside sales team
• Log and monitor activity consistently in Salesforce
• Sales Support
• Identify sales opportunities within targeted markets
• Communicate daily with the MAX sales team and distribution partners
• Provide administrative and strategic support to outside sales reps as assigned
• Manage customer and end-user communications in a timely and professional manner
• Customer Relations
• Develop product expertise to answer dealer and customer inquiries
• Support customer service and assist with order entry as needed
• Help resolve issues related to accounts receivable for designated customers
• Special Projects & Collaboration
• Execute special projects at the request of sales leadership
• Uphold company regulations and standards in all interactions
• Collaborate cross-functionally with internal departments to ensure customer satisfaction

Qualifications

Key Competencies