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Multi-Unit Manager
Multi-Unit ManagerDunkin' / Baskin Robbins • Missouri City, TX, US
Multi-Unit Manager

Multi-Unit Manager

Dunkin' / Baskin Robbins • Missouri City, TX, US
30+ days ago
Job type
  • Full-time
Job description

We are seeking a Multi-Unit Manager to join our team! You will be responsible for overseeing operations at two locations, for providing customers with a memorable dining experience and for promoting and protecting the Business Owner's interests.

  • Oversee administrative functions including but not limited to inventory, scheduling, store upkeep, and monthly marketing window execution
  • Recruit, hire, onboard and develop employees, including interviewing & training
  • Communicate job expectations to employees
  • Hold team members accountable for their behavior and performance, addressing concerns promptly
  • Support the development and retention of team members through observation and coaching
  • Create and maintain a "Guest First" culture in the restaurant
  • Ensure all shifts are appropriately staffed to achieve guest service goals, including covering shifts when necessary
  • Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines and complying with all applicable laws
  • Ensure Business Owner & Baskin Robbins standards, recipes and systems are executed
  • Ensure restaurant is stocked to service customers needs, including store runs for milk and bananas and bank runs for change
  • Ensure clean restaurant standards are met and maintained
  • Help prepare and complete action plans; implement production, productivity, quality and guest service standards
  • Review guest feedback and restaurant assessment results and implement action plans to drive system improvements
  • Control costs to help maximize profitability, including appropriate staffing, waste, scoop size, inventory/orderiing
  • Execute all in-restaurant marketing promotions in a timely manner
  • Execute new product roll-outs including team training, marketing and sampling
  • Drive sales goals and track results
  • Other duties as assigned

Qualifications and Skills:

  • Must have previous restaurant experience
  • Must have excellent customer service, communication and interpersonal skills;
  • Must be trainable and coachable;
  • Must be dependable and reliable;
  • Must have great attention to detail;
  • Must be punctual and hard-working.

Dunkin’ is the largest coffee and donuts brand in the United States. The menu at Dunkin’ features various hot, cold and frozen coffee beverages; doughnuts; and breakfast items, such as sandwiches, muffins and bagels. Baskin Robbins is America's favorite neighborhood ice cream shop, serving up delicious ice cream treats, sundaes, milkshakes, cakes, smoothies & more. The Baytown location has a drive-thru and offers dine-in seating; Baytown is a Dunkin'-Baskin Robbins co-branded location, so customers can get both coffee, doughnuts and ice cream in the same stop.

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Multi-Unit Manager • Missouri City, TX, US

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