Support Engineer

A company is looking for a Support Engineer to provide technical support to customers through live chat.

Key Responsibilities

Take ownership of customer-reported issues and ensure resolution

Research, troubleshoot, and identify solutions for customer problems

Follow escalation procedures for unresolved issues and provide feedback to customers

Required Qualifications

Fluency in English with excellent written communication skills

Experience in online customer service

Familiarity with technologies such as Linux, NGINX, MySQL / MariaDB, PHP, DNS, CDN, and caching

Understanding of WordPress database and file structures

Comfortable navigating within a command line environment