Remote Contact Center Representative

A company is looking for a Remote Contact Center Representative.

Key Responsibilities

Provide exceptional customer service through empathy and advocacy

Engage with caregivers and referral sources via phone, email, and chat

Conduct outreach and gather eligibility information for enrollment processes

Required Qualifications

2+ years of customer service or intake experience, preferably in healthcare

1-2 years of phone sales experience

Experience with Salesforce is a plus

Bilingual skills are a plus