Automotive Parts Advisor
Parts Counterman Passport BMW
This is a rare opportunity to join one of the largest BMW dealers on the east coast!!
- Parts counter person needed with automotive dealership or aftermarket parts sales experience.
- The Parts Counter person sells parts to all available customers, over the counter, through the shop, on the phone, or online.
Responsibilities :
- Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
- Pull purchased parts from stock.
- If the part is not in stock, determine availability and submit fiscally sound overnight ordering if requested by the customer or tech.
- Answer phone calls, providing price quotes and other information.
- Set up orders for daily shipment, delivery, or pick-up.
- Assist Service Technicians in selecting parts needed for repairs in process.
- Notify service desk and the customer that ordered parts have been received.
- Ensure that before parts can be charged out, the technician presents a repair order.
- Display seasonal parts and accessories in an attractive manner.
- Keep all bins, aisles and storage areas clean, near and clearly labeled.
- Be friendly, professional and efficient when working with customers and co-workers.
- Provide the same high level of service to the other dealership departments, as is given to outside customers.
- Issue credit slips for parts returned, ensuring that the original invoice or its number, is available so that purchase and pricing can be verified.
- Keep front and rear counters clean and uncluttered.
- Advise Parts Manager when areas of the department are not in satisfactory condition.
- Keep current on new products and product updates.
- Participate in available training programs.
Qualifications : -Organized, positive person-High School degree or equivalent-Ability to read and understand technical information-Strong communication skills to explain part information to customers and associates-Experience with parts inventorying procedures-Ability to lift or move heavier items-Able to work rotating Saturdays
Highly Preferred : -BMW / MINI Experience (DCSNet, CenterNet, ETK)-eBay and other eCommerce sales experience-Bi-lingual (German or Spanish)
Compensation :
- Base Salary with Commission
- Company benefits
Job Type : Commission
Required education :
High school or equivalent
Required experience :
- Preferred dealership or aftermarket Parts and / or Service Experience : 2 years
- Direct contact customer service : 2 years
Required license or certification :
Driver's License with no / minimal infractions NO EXCEPTIONS
Job Types : Full-time, Commission
Skills / Experience :
Prior parts handling experience preferred
Attributes :
Excellent communication abilities
Education :
- High school or equivalent
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