Retail Customer Service Associate
FedExNew York, NY, US30+ days ago
Job type
- Full-time
Job descriptionDemonstrates consultative behaviors in a retail environment to understand each customer's individualized need Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs Ensures all customer problems are resolved quickly and to the satisfaction of the customer Takes complex customer orders using order systems and provides accurate pricing information Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents Maintains a safe, clean and orderly retail Store Ensures confidentiality of customer data and careful handling of documents, media, and packages Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage Takes preemptive action to prevent errors and waste Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures Performs multiple tasks at the same time Looks for opportunities to improve knowledge and skills within the retail Store Able to operate with minimal supervision Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook All other duties as needed or required High school diploma or equivalent education 6+ months of specialized experience Excellent verbal and written communication skills Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend / twist at the waist and knees Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and / or reporting could include regular attendance at a physical location and / or maintaining established business hours depending on the scope and nature of the position Works with management to reduce company costs / wastes, and to optimize profitability in areas of responsibility. Applies Quality concepts presented at training during daily activities. Supports FedEx Office Quality initiatives.
Store Consultant
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
General Duties And Responsibilities :
People
- Follows instructions of supervisors and assists other team members in performing store functions
- Assists in the training of store team members
Service
Profit
Self-Management
Minimum Qualifications And Requirements :
Essential Functions :
Preferred Qualifications :
Pay Transparency : This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Pay : $22.10 - $25.97 / hr
Additional Details : Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.
FedEx Office is an Equal Opportunity Employer including, Vets / Disability.
Create a job alert for this search
Customer Service Associate • New York, NY, US
Related jobs
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.Th...Show moreLast updated: 30+ days ago
Description : Our client is seeking a customer service associate who is accustomed to working in a fast paced environment.
The ideal candidate will have excellent communication skills and a passion f...Show moreLast updated: 15 days ago
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...Show moreLast updated: 30+ days ago
Customer Service Associate - Temporary.Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, frien...Show moreLast updated: 30+ days ago The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers...Show moreLast updated: 30+ days ago 
Serves customers by helping them select products.Welcomes customers by greeting them; offering them assistance.Directs customers by escorting them to racks and counters.
suggesting items.Advises cu...Show moreLast updated: 30+ days ago Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.Eng...Show moreLast updated: 30+ days ago The Lead Consultant is knowledgeable in all areas of the Stores business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers....Show moreLast updated: 30+ days ago 
Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.Eng...Show moreLast updated: 12 days ago)
Customer Service / Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
These associates learn about products using our tools...Show moreLast updated: 30+ days ago We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...Show moreLast updated: 12 days ago 
A place to share your ideas freely - even if they're daring or different.Where the true you can learn, grow, and thrive.At Verizon, we power and empower how people live, work and play by connecting...Show moreLast updated: 29 days ago
Customer Service Associate (CSA).As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers.
Our CSAs are proud to be part of a ...Show moreLast updated: 23 days ago
Customer Service Associate - Temporary.Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, frien...Show moreLast updated: 16 days ago
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.Th...Show moreLast updated: 16 days ago
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.Th...Show moreLast updated: 30+ days ago The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent custom...Show moreLast updated: 3 hours ago The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.Th...Show moreLast updated: 30+ days ago
Retail Customer Service Associate
Fedex GroundUSA, New York, Garden CityPart-time
- Promoted
Customer Service Associate
TemPositions Group Of CompaniesFreeport, NY, USFull-time
- Promoted
Customer Service Associate I
Dollar TreeNewark, NJ, USFull-time
- Promoted
Customer Service Associate - Temporary
WalgreensNewark, NJ, USFull-time
Lead Retail Customer Service Associate
Fedex GroundUSA, New York, New YorkFull-time
- Promoted
Retail Sales Associate
Vanguard StaffingStamford, CT, USFull-time
- Promoted
Customer Service Associate
WalgreensQueens Village, NY, USFull-time
- Promoted
Lead Retail Customer Service Associate
FedExNew York, NY, USFull-time
- Promoted
Customer Service Associate
NYC StaffingBronx, NY, USFull-time
- Promoted
Customer Service / Sales
Home Depot (Retail)Westbury, NY, USFull-time
- Promoted
Customer Service Associate I
NYC StaffingBrooklyn, NY, USFull-time
- Promoted
Retail Sales Associate
VerizonManhasset, NY, United StatesFull-time +1
- Promoted
Customer Service Associate
WawaLinden, NJ, USFull-time
- Promoted
Customer Service Associate - Temporary
New Jersey StaffingClifton, NJ, USFull-time
- Promoted
Retail Customer Service Associate
FedExNew York, NY, USFull-time
- Promoted
Retail Customer Service Associate
NY StaffingNew York, NY, USFull-time
- Promoted
- New!
Customer Service Associate
New Jersey StaffingNewark, NJ, USFull-time
- Promoted
Retail Customer Service Associate
NYC StaffingNew York, NY, USFull-time