Role Title : IT Supervisor needs to have experience in a law firm
Employment : Perm
Annual Salary : $125,000
Preferred Location : San Francisco 5 days onsite.
Benefits :
- Medical, Dental, Vision, Life / AD&D, Long Term Care, and Short- and Long-Term Disability
- Flexible Spending Account and Health Savings Account
- Healthcare Concierge and Advocacy
- Voluntary 401k Plan and Profit Sharing
- 10 Paid Holidays per year and a generous PTO program
- Family Support including Pediatric Mental Health and Parental Support, Paid Parental Leave, Fertility Benefits, and Breast Milk Shipping
- Back-up Childcare, Elder Care, and Tutoring
- Wellness Programs (Employee Assistance Program, Mental Health, and Well-Being Events)
- Retirement Plan Consulting
- Anniversary Bonus Program
- Professional Development Programs
- Transportation Allowance and Commuter Benefits
- International Travel Insurance
- Auto / Home / Legal Insurance
- Pet Insurance
- Employee discounts
Annual Bonus : All employees are eligible for a  discretionary bonus and merit increase based on individual contribution and firm profitability.
Role Description :
- Supervise team responsible for IT support services; supervise work schedules and priorities and participate in performance management.
- Supervise the IT Service process to ensure timely and high-quality service delivery, IT reporting systems usage compliance, and documentation and procedures are aligned with solutions provided.
- Supervise the local implementation of firm-wide IT projects, initiatives and related deployments, and special projects as assigned by the IT Regional Manager or Director of IT Service.
- Coordinate with other IT teams (Network Operations, Support Center, Desktop Team) on timely escalation and closure of user support hardware and software issued.
- Provide guidance to the IT Service team to analyze, understand, and resolve technically complex issues through high-level in-depth research and analysis to a high-level remediation on all incidents;
and resolve technical issues.
- Work overtime as required, at month end and year-end; and
- Handle additional related projects as assigned.
Requirements :
- Advanced to expert proficiency in Microsoft Operating Systems, including installation and configuration processes.
- Advanced to expert proficiency in Microsoft Office Suite.
- Advanced to expert proficiency in remote access architectures, applications, and technologies (Citrix, VPN).
- Advanced to expert in wireless PDA technologies (iOS);
- Advanced to expert proficiency of customer service principles and practices.
- Advanced proficiency in networking technologies, cabling topologies and related applications.
- Advanced proficiency of practice / litigation support applications.
- Advanced proficiency of Inter / Intra / Extranet technologies.
- Advanced proficiency in Document Management System (WorkSite).
- Knowledge of desktop imaging tools and updating processes (SCCM).
- Knowledge of Active Directory, Windows Group Policies, DLL Conflicts, Windows Registry, and workstation remote control.
- At least 5 years of technical experience providing technical support for Microsoft Windows Operating based desktop and laptop systems (preferred)
- At least 3 years of working in a supervisory technical customer service role within a hierarchical IT environment.
- Strong written and verbal communication skills.
Qualifications :
- Bachelor's Degree (preferred) or equivalent experience.
- Microsoft Certification (preferred).
- At least 8 years of experience providing direct support to customers in the areas of software and hardware.
- At least 8 years of experience in LAN
- At least 8 years of experience configuring, installing, and maintaining client PC operating systems and related devices.
- At least 7 years of professional services or law firm experience.
- At least 3 years of IT supervisory experience.
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