Customer Care Specialist

A company is looking for a Customer Care Specialist to assist customers with product-related inquiries and issues.

Key Responsibilities

Answer inbound calls and respond to customer concerns and questions

Educate and coach customers on best practices for using the system

Assist internal teams and maintain functional knowledge of customer products

Required Qualifications

Bachelor's degree or equivalent experience in sales, business development, or a related field

At least 2 years of operations and customer service experience in a customer-facing role within the software industry

Experience in a Customer Support, Account Management, or Quality Assurance role within SaaS or technology

Experience working with customers and managing multiple projects simultaneously

Passion for customer experience and empathy for customers' success