Human Resources Business Partner

Human Resources Business Partner

The Human Resources Business Partner (HRBP) ensures alignment between the Home Office Human Resources (including Benefits) and the Payroll Function in the Finance Group with the geographically dispersed Regional locations. This role supports the implementation and coordination of HR initiatives and ensures the consistent application of policies and procedures across the Company. The HRBP collaborates with managers and employees to provide frontline support in key functions, including onboarding, manager self-service, performance management, benefits, and employee relations. This position plays a critical role in delivering seamless, high-quality human resources and benefit experiences to employees, ensuring Casella's values and standards are upheld.

Key Responsibilities

Facilitates and supports new hire processing, onboarding, and offboarding, along with complete lifecycle processing to create seamless transitions for employees throughout their careers.

Provides local support to divisions in processing Manager Self-Service (MSS) actions by initiating, managing, and completing HR and payroll actions in ADP.

Communicates, interprets, and applies HR and Benefit policies to ensure procedures are followed across assigned Regional locations.

Serves as a Regional HR and Benefits contact for employees and managers on leave administration, addressing questions, concerns, and complaints, escalating complex matters to Regional HR Manager, Benefits, and Payroll leadership.

Guides employees on benefit plan questions, issues, and changes, and assists with new hire and annual benefit enrollment to encourage employee participation and increase engagement and content retention.

Acts as a communication bridge between field locations, Regional HR, and the Benefit teams to ensure timely dissemination of related HR and Benefit topics, processes, and compliance requirements for field-based leaders.

Guides Region-based employees and leaders through performance management processes and common review merit procedures to ensure timely completion.

Participates in cross-functional teams to pilot, implement, and support new or enhanced HR and Benefit programs and initiatives, ensuring successful adoption throughout the Company.

Follows all applicable federal, state, and Company policies, communicates clear goals, coaches team members on achieving goals, and provides development opportunities to ensure employees attain the necessary skills to achieve results and team initiatives.

Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services, and performs any other duties needed to help drive our vision, fulfill our mission, and / or abide by our core values.

Analyzes trends and metrics to develop solutions, programs and policies.

Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.

Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).

Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.

Education, Experience & Qualifications

Bachelor's degree in human resources management, business, or related field, or equivalent in years of experience.

3-5 years of progressively complex experience in a customer-facing role.

Basic understanding of HR and Benefit policies and procedures.

Strong interpersonal and active listening skills.

Excellent verbal, written, and formal presentation skills.

Strong customer focus.

Working knowledge of HR and / or Payroll technology systems.

Ability to handle sensitive information with discretion and preserve confidentiality.

Legally eligible to work in the US.

Valid driver's license.

Ability to travel.

Preferred

HR Certification (SHRM-CP or PHR)

Benefits Certification (CBP)

Attributes

Positive, self-motivated individual who embodies commitment and dedication to the customer and organization, is proactive and results-oriented, exercises sound judgment, and contributes to the development of a positive workplace culture by fostering employee engagement and maintaining workplace unity.

Customer Focus Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with the customers in mind; establishes and maintains effective relationships with the customers and gains their trust and respect.

Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidence; admits mistakes; doesn't misrepresent him / herself for personal gain.

Managing Diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all.

Drive for Results Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Interpersonal Savvy Relates well to all kinds of people; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; and can defuse high-tension situations comfortably.