RQ149115 - Sr. Systems Administrator (Operations 24x7 Support) - Security Clearance Required

Transform technology into opportunity as a Sr. Systems Administrator (Operations 24x7 Support) with NDSI. A career in enterprise IT means connecting and enhancing the systems that matter most.

At NDSI you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At NDSI, people are our differentiator. As a Sr. Systems Administrator (Operations 24x7 Support) you will help ensure today is safe and tomorrow is smarter.

Our work depends on a TS / SCI Cleared Sr. Systems Administrator (Operations 24x7 Support) joining our team to support of intelligence customer in St. Louis, MO.

HOW A SR SYSTEMS ADMINISTRATOR (DATA CENTER OPS INFRASTRUCTURE MONITORING ANALYST) WILL MAKE AN IMPACT

Position Summary :

Shift Hours : Wednesdays - Saturdays 5 : 30PM - 5 : 30AM (with alternating Wednesdays off)

The Data Center Ops Infrastructure Monitoring Analyst is responsible for delivering, supporting and providing first-level network and IT infrastructure event monitoring and event management in a 24 x 7 large-scale network, system, application, service and business activity network operations environment located both on premise and in the cloud.

The Data Center Ops Infrastructure Monitoring Analyst is also responsible for comparing and correlating events from multiple sources, maintaining accurate incident records, and initiating appropriate actions to avoid or minimize loss of IT services.

Additionally, this role is responsible for establishing, managing and maintaining standards, monitoring, and security items related to infrastructure.

This position involves the deployment and support of the tools the company uses to monitor the network, systems and applications.

This position requires familiarity with the network architecture and with supported applications within the Data Center environment.

Major Responsibilities and Duties Responsibilities :

• Infrastructure monitoring and validation of infrastructure components
• Infrastructure security monitoring, validation, and log review activities across all infrastructure elements
• Responsible for server configurations, monitoring, and security of physical and virtual servers and related infrastructure
• Responsible for network configuration and compliance monitoring of cloud-based systems
• Provide support and management of backup, disaster recovery, and related applications
• Accurately log, ticket, and own / escalate incidents resulting from infrastructure events.
• Provide accurate, timely, and professional documentation on all supported issues.
• Provide a high level of professionalism and customer service.
• Follow up on all incidents in a timely and professional manner.
• Quickly identify and escalate high-priority issues.
• Accurately triage / assign / escalate tickets per standard operating procedures.
• Efficiently and accurately, resolve all assigned incidents.
• Identify and document incident resolution and support knowledge.
• Complete all assigned duties in a timely and accurate manner.
• Adhere to the schedule and have dependable attendance.
• Maintain documentation
• Interacts with users on a daily basis to assist with functionality and provide situational awareness of ongoing issues.
• network configuration and compliance monitoring of cloud-based systems
• Maintains current knowledge of relevant technologies as assigned
• Participates in special projects as required

Position Requirement of Knowledge & Skills :

• Technically competent in server administration (Windows / Linux)
• Knowledge of the principles, methods, and techniques used in sever (virtual & physical), network, database, cloud services, storage system administration and support.
• Knowledge of related hardware and software i.e. Server (Physical / Virtual), Operations systems (Windows OS 2012 / 2016, Unix / Linux), Cisco, and Microsoft products.
• Knowledge of basic networking principles (routing, DNS, etc.) and / or system administration (perfmon, services, software installation, etc.) desired.
• Must be knowledgeable / capable of effectively using common network monitoring techniques and tools (i.e. BMC BEM / SIM / BPPM, HP NNM, CA eHealth, Splunk, Nagios etc.

Splunk) and ITSM suites (ServiceNow, Remedy) desired

• Excellent communication, customer service, time management, conflict resolution, and problem determination / resolution skills are a must
• Ability to handle multiple complex task and prioritize in a fast-paced environment
• Ability to adapt quickly to changes in priority
• Strong analytical skills and ability to think critically that facilitate expedient problem solving
• Must be able to work in a stressful environment

Education & Work Experience :

• AA / AS Degree in Computer Science, MIS, or related field / equivalent experience preferred
• Relevant technical certifications preferred (A+, Network+, Server Administration, etc.)
• Security + (REQUIRED)
• Familiar with ITIL (certification preferred)

COVID-19 Vaccination

NDSI does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, NDSI may require employees in certain positions to be fully vaccinated against COVID-19.

Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.