Service Support Representative

Job Description :

The Service Support is a small team that assists the global service team composed of engineers and specialists. Together, we are responsible for supporting the Single-Use Technologies hardware and the Bio-production Equipment and Automation hardware products throughout the equipment lifecycle. Thermo Fisher’s single-use industry leading bioprocessing systems are used to develop and commercially manufacture products crafted to make the world healthier, cleaner and safer. We support our customers in their efforts through R&D to manufacture of life saving products such as medications and vaccines.

Responsibilities :

• The Service Support team is responsible for helping the service team with delivering an outstanding customer experience. In this role, you will be responsible for responding to customer inquiries and serve as the primary contact point for resolving aftermarket inquiries. We will also work closely with the Regional Service Managers that are responsible for the service team as well as the technical sales teams to align and mitigate risks to ensure exceptional results.

Key responsibilities include :

Required Qualifications :