Quality Analyst - Digital AdsMarketStar • Ogden, UT, US
Quality Analyst - Digital Ads
MarketStar • Ogden, UT, US
1 day ago
Job type
- Full-time
Job description2+ years of experience in sales QA, revenue operations, or a support Quality Assurance environment. Strong attention to detail and ability to write clear, actionable coaching feedback. Experience with call recording / QA platforms and CRM reporting tools. Understanding of digital media sales motions and standard sales stages. Experience building formal QA scorecards and running calibration sessions. Knowledge of compliance and brand standards within B2B marketing contexts. Analytical skills for trend analysis and turning data into actionable insights. Structured learning and career development programs Mental health program Generous Paid Time Off policy Paid medical leave Child / Dependent care reimbursement Education reimbursement 401k match, hardship loan program, access to financial wellness advisor Comprehensive healthcare coverage including medical, dental, and vision
MarketStar is hiring a Quality Analyst - Digital Ads at Ogden, UT (Hybrid).
Job Overview
Support the sales team by ensuring call, email, and process quality across the entire sales funnel through systematic evaluation, coaching insights, and compliance oversight.
Responsibilities
- Monitor and score calls, emails, and CRM processes against established QA rubrics and standards.
- Identify key coaching themes, produce detailed QA reports, and recommend actionable performance strategies to leadership.
- Conduct regular calibration sessions with Team Leads and Trainers to ensure consistent scoring and quality standards.
- Track adherence to required talk tracks, discovery standards, and effective objection handling techniques.
- Validate compliance with all relevant data handling, brand, and communication guidelines.
- Partner on root-cause analysis initiatives and continuous improvement projects across the sales floor.
- Other applicable duties as assigned.
Qualifications
Benefits
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Quality Analyst • Ogden, UT, US