IT Support Analyst

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Job Description

The Helpdesk Administrator role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.

Job Description

The Helpdesk Administrator role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.

Responsibilities

Strategy & Planning

• Alert management to emerging trends in incidents.

Acquisition & Deployment

Operational Management

Position Requirements

Formal Education & Certification

Knowledge & Experience

Personal Attributes

Work Conditions

Salary : $80,000- $95,000 per year ( depends on experience level)

Benefits : Medical Insurance, PTO, 401 (k) and more

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Staffing and Recruiting

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