IT Helpdesk Analyst

About the Role

We're looking for a proactive and customer-focused IT Helpdesk Analyst to join our IT team. This role provides first-level technical support to both onsite and remote employees, ensuring smooth daily operations and minimizing downtime. The ideal candidate has strong troubleshooting skills, a service-oriented mindset, and experience supporting users across different environments.

Key Responsibilities

• Serve as the first point of contact for IT support requests via ticketing system, email, chat, and in-person.
• Provide technical assistance for hardware, software, networking, and peripheral issues.
• Support remote employees with VPN, remote desktop, collaboration tools, and connectivity troubleshooting.
• Set up, configure, and maintain laptops, desktops, and mobile devices for new and existing users.
• Assist with user account management in Active Directory, Microsoft 365, and other enterprise applications.
• Troubleshoot and resolve issues related to Windows, macOS, and common productivity applications.
• Maintain accurate documentation of issues, resolutions, and procedures in the IT knowledge base.
• Collaborate with IT team members to escalate and resolve complex technical problems.
• Support onboarding and offboarding processes, including hardware deployment and retrieval.
• Ensure adherence to IT policies, security standards, and best practices.

Qualifications

Why Join Us

What We Offer

Salary : $60,000-75,000

Location : On-site, Charlotte, NC

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

About Quilt Software

Ever wondered how your favorite local shops compete with the big guys? That's where we come in. We're Quilt Software, providing Main Street's unsung heroes - from quirky cheese shops to family-run jewelry stores - with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions.

If you get a kick out of supporting local businesses, love great software, and want to be part of a company that's powering Main Street, we'd love to chat. Come join us in our quest to keep local retail not just alive, but thriving!

Notice - Employment Scams

Communication from our team regarding job opportunities will only be made by a Quilt Software employee with an @quiltsoftware.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers, or banking information. If you believe a scammer is contacting you, please mark the communication as "phishing" or "spam" and do not respond.