Collections Administrator

About Us

We are a full-service mechanical contractor providing customers in the commercial, residential, and industrial sectors with innovative, energy-efficient heating and air conditioning services, automation and controls, industrial piping, new construction design and installation, and maintenance and replacement services.

Job Summary

Newcomb and Company

To perform collection efforts, for all offices and divisions, by reviewing invoices for accuracy. Assuring that documentation is properly received by customer, and to obtain timely payment.

Essential Duties & Responsibilities

Primary Duties and Responsibilities :

Demonstrate the ability to work independently and manage responsibilities with minimal supervision. Ensuring tasks are completed accurately and efficiently.

Maintain a 60% reduction in beginning-of-month to end-of-month carryover balance

Generate and mail / email copies of all past due invoices to all customers with a balance over 30-days

Place daily phone calls / emails to customers with AR balances to maintain weekly contact updates on every open invoice

Obtain payment via credit card over-the-phone to resolve AR balances

Negotiate payment on overdue accounts, when needed

Address ongoing customer complaints concerning billing or services rendered with designated departments

Research and resolve invoicing issues preventing payment

Meet with billing team to review and resolve remaining invoicing issues preventing payment when preliminary investigation does not resolve issues

Research and resolve unapplied / unallocated payments that will resolve AR balances

Create and maintain monthly AR worksheet

Create and distribute bi-monthly AR Overview report

Create and distribute monthly Transworld bad debt report

Create and distribute monthly statements to all customers who have requested this option

Create and distribute targeted AR reports to Commercial Service General Manager

Communicate monthly list of Bad Debt accounts to AP representative and Commercial Service General Manager

Submit weekly updated sheet to the Commercial Service General Manager

Add, manage, and maintain accounts in Transworld collections system to include Phase I and Phase II escalation

Manage COINS "account holds" to preventing customers from obtaining services with unpaid AR balances

Manage and maintain COINS "ongoing collections" notes to communicate Bad Debt status to office personnel

Answering phone calls for service customers

Qualifications

2+ years of experience in collections, accounts receivable, or related financial roles.

Strong knowledge of collections processes and best practices.

Proficiency in using collection software and CRM systems.

Advanced Excel skills for reporting and data analysis.

Excellent negotiation and conflict resolution skills.

Strong verbal and written communication skills.

Ability to analyze account data.

Familiarity with FDCPA (Fair Debt Collection Practices Act) and other compliance regulations.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer / Veterans / Disabled

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Geographic Disclosure

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Job Locations US-NC-Raleigh

ID 2025-5286

Company Newcomb and Company

Category Administrative Services

Position Type Full-Time

Location Type Onsite

Posted Date 4 days ago (11 / 7 / 2025 10 : 32 AM)