Parts Manager

Job Description

Job Description

Parts Manger Oversees parts department operations to ensure accurate inventory, timely fulfillment, cost control, and excellent customer service for internal technicians and external customers.

Key Responsibilities

• Manage daily operations of the parts department : receiving, stocking, ordering, issuing, returns, and documentation.
• Maintain accurate inventory levels through cycle counts, audits, and reconciliations; minimize shrinkage and obsolescence.
• Forecast demand and place purchase orders with vendors to ensure availability and optimize carrying costs.
• Build and maintain vendor relationships; negotiate pricing, terms, lead times, and warranty / return policies.
• Process parts sales to customers and service technicians; ensure correct pricing, invoicing, and timely delivery or staging for service.
• Supervise, train, and schedule parts staff; set performance expectations and conduct evaluations.
• Implement and maintain parts management systems (PMS / ERP); ensure data integrity (part numbers, descriptions, bin locations, pricing).
• Quote parts for repairs and large jobs; support sales and service teams with technical and parts expertise.
• Manage warranty claims and core returns; track credits and follow up with manufacturers.
• Monitor KPIs : inventory turns, fill rate, order accuracy, turns, gross margin, and parts aging; produce regular reports.
• Ensure compliance with safety, environmental, and company policies; maintain clean, organized warehouse.
• Coordinate special projects : inventory resets, system implementations, parts rationalization, and cost-saving initiatives.

Qualifications

Performance Metrics

Working Conditions