Talent.com
Retail Associate
Retail AssociateCharlotte Staffing • Charlotte, NC, US
Retail Associate

Retail Associate

Charlotte Staffing • Charlotte, NC, US
28 days ago
Job type
  • Full-time
Job description

Join Ross Team

Our values start with our people, join a team that values you. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience :

  • Success. Our winning team pursues excellence while learning and evolving
  • Career growth. We develop industry leading talent because Ross grows when our people grow
  • Teamwork. We work together to solve the hard problems and find the right solution
  • Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose :

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation.

Essential Functions :

  • Understands that safety is the number one priority and practices safe behaviors in everything they do.
  • Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
  • Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
  • Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction.
  • Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
  • Represents and supports the Company brand at all times.
  • Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
  • Maintains a professional appearance and adheres to the Company's dress code at all times.
  • Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
  • Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise / brand name familiarity within departments to assist Customers.
  • Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
  • As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
  • Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
  • Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
  • Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.
  • Competencies :

  • Manages Work Processes
  • Business Acumen
  • Plans, Aligns & Prioritizes
  • Builds Talent
  • Collaborates
  • Leading by Example
  • Communicates Effectively
  • Ensures Accountability & Execution
  • Qualifications and Special Skills Required :

  • Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
  • Ability to perform basic mathematical calculations commonly used in retail environments.
  • Physical Requirements / ADA :

  • Ability to use all Store equipment, including PDTs, registers and PC as required.
  • Ability to spend up to 100% of working time standing, walking, and moving around the Store.
  • Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
  • Ability to occasionally push, pull and lift more than 25 pounds.
  • Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
  • Certain assignments may require other qualifications and skills.
  • Associates who work Stockroom shifts : Ability to regularly push, pull and lift more than 20 pounds.
  • Supervisory Responsibilities :

    None

    Disclaimer :

    This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, and as well as any other category protected by federal, state or local laws.

    Create a job alert for this search

    Retail Associate • Charlotte, NC, US

    Related jobs
    Customer Service Associate

    Customer Service Associate

    Roses Discount Stores • Charlotte, NC, US
    Full-time +1
    As a Roses / Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with ...Show more
    Last updated: 30+ days ago • Promoted
    Retail Part Time Store Associate

    Retail Part Time Store Associate

    Office Depot • Charlotte, NC, US
    Part-time
    Part Time Retail Store Associate.As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customer...Show more
    Last updated: 30+ days ago • Promoted
    FT Center Store Associate

    FT Center Store Associate

    Food Lion • Charlotte, NC, US
    Full-time
    Category / Area of Expertise : Retail Operations Job Requisition : 451999 Address : USA-NC-Charlotte-5831 South Blvd Store Code : Store 01376 Grocery (7222634) Food Lion has been providing an easy, fresh...Show more
    Last updated: 30+ days ago • Promoted
    Retail Sales Associate (Seasonal PT) Charlotte Premium Outlets

    Retail Sales Associate (Seasonal PT) Charlotte Premium Outlets

    New Balance • Charlotte, NC, US
    Part-time
    New Balance Retail Sales Associate.Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, gui...Show more
    Last updated: 30+ days ago • Promoted
    AE - Brand Ambassador (Sales Associate)

    AE - Brand Ambassador (Sales Associate)

    American Eagle Outfitters • Pineville, NC, US
    Part-time
    As a part-time Brand Ambassador, you bring our brand to life every day! Your goal is to provide everyone who comes in the store with an amazing shopping experience, making their day better than bef...Show more
    Last updated: 30+ days ago • Promoted
    Retail Sales Associate

    Retail Sales Associate

    Francesca's • Charlotte, NC, US
    Full-time
    We offer a creative and friendly environment with plenty of opportunity for advancement.Our inclusive brand reflects our people and commitment to the world. We want you to be part of delivering uniq...Show more
    Last updated: 30+ days ago • Promoted
    Retail Sales Associate

    Retail Sales Associate

    TJX • Charlotte, NC, US
    Full-time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...Show more
    Last updated: 30+ days ago • Promoted
    Retail Sales Associate Full Time

    Retail Sales Associate Full Time

    North Carolina Staffing • Charlotte, NC, US
    Full-time
    AutoZone's store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked invent...Show more
    Last updated: 30+ days ago • Promoted
    Retail Sales Associate

    Retail Sales Associate

    SPECTRUM • Huntersville, NC, United States
    Full-time
    This role requires the ability to work lawfully in the U.Earn $18 / hour base pay, with the potential to earn $22.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving...Show more
    Last updated: 9 days ago • Promoted
    Retail Sales Associate - 0458

    Retail Sales Associate - 0458

    First Cash, Inc. • Rock Hill, SC, US
    Full-time
    We are currently looking for the right .Full-Time Retail Sales Associate .We offer an easily achievable commission structure that pays you for every transaction you process! .Our retail sales assoc...Show more
    Last updated: 30+ days ago
    Retail Sales Associate (firearms)

    Retail Sales Associate (firearms)

    Blackstone Shooting Sports • Charlotte, NC, US
    Full-time
    Quick Apply
    Join the Blackstone Shooting Sports family as a.In this role, you will be on the front lines, engaging with our guests, sharing your enthusiasm for our products and services, and helping them find ...Show more
    Last updated: 30+ days ago
    Retail Sales Associate Part Time

    Retail Sales Associate Part Time

    South Carolina Staffing • Rock Hill, SC, US
    Part-time
    AutoZone's store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked invent...Show more
    Last updated: 29 days ago • Promoted
    Seasonal Retail Sales Associate

    Seasonal Retail Sales Associate

    Dick's Sporting Goods • Charlotte, NC, US
    Full-time
    At DICK'S Sporting Goods, we believe in how positively sports can change lives.On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes...Show more
    Last updated: 30+ days ago • Promoted
    Sales Associate

    Sales Associate

    Luxottica • Huntersville, NC, US
    Full-time
    At Sunglass Hut, we're always in the sun.You'll find a dynamic space with endless possibilities to grow your career.We are a culture that wants to see you succeed, develop your customer expertise a...Show more
    Last updated: 30+ days ago • Promoted
    Retail Sales Associate

    Retail Sales Associate

    Goodwill • Statesville, NC, USA
    Full-time
    Join Goodwill as a Retail Sales Associate and help us provide quality goods to our customers.As an RSA, you will greet customers, handle transactions, and help keep the store clean and organized.Go...Show more
    Last updated: 28 days ago • Promoted
    Retail Sales Associates- Carolina Place

    Retail Sales Associates- Carolina Place

    Lovisa • Pineville, North Carolina, US
    Part-time
    Quick Apply
    Join the Lovisa Team – Where Fashion and Fun Come Together! ✨.Ready to dive into the world of super stylish jewellery that doesn’t break the bank? Lovisa is the ultimate go-to destination for trend...Show more
    Last updated: 30+ days ago
    Campus Retail Associate (Temporary)

    Campus Retail Associate (Temporary)

    Barnes & Noble Education • Rock Hill, SC, US
    Full-time
    You can enhance your success by joining our dynamic team today! As a Campus Retail Associate you will provide superior customer service to our customers and support store leaders in all facets of r...Show more
    Last updated: 16 hours ago • Promoted • New!
    P / T Retail Store Associate - Charlotte Prem, 6230, NC

    P / T Retail Store Associate - Charlotte Prem, 6230, NC

    Adidas • Charlotte, NC, United States
    Part-time
    We believe sport has the power to change lives.To bring this mission to life we foster a culture centered on creativity, confidence, and collaboration, and while we will never rest on our laurels, ...Show more
    Last updated: 30+ days ago • Promoted