Interview (Must have access to internet and email)
1st - Pre-screen Video/ Phone Screen
2nd - Panel Video interview
Hybrid Schedule: In Office: Tuesday, Wednesday, and Thursdays - After training
Must be able to work between 8am 6pm, no exceptions
Job Description
Customer Support Representative - Bilingual (English and Spanish)
** Mexican and Puerto Rican Spanish dialects work well in this role. Candidate must have some type of customer service experience.
Shift:
Candidates should have the following skills and education:
**Position will answer emails, chats, and calls from 1-800- GET PINK (Roofing, and General Services)
PURPOSE OF THE JOB
The call centre agent is the first point of contact to address direct and indirect customer inquiries, regarding Company's products and services. The Agent is responsible for ensuring that all questions are handled in a professional and mutually beneficial manner and in accordance with Company s standards.
Reports to: Customer Solutions Team Leader
Span of Control: Individual Role with Assigned Responsibilities
JOB RESPONSIBILITIES
Provide quality service to internal and external customers.
Metrics:
Job Requirements
MINIMUM QUALIFICATIONS:
EXPERIENCE:
KNOWLEDGE, SKILLS & ABILITIES:
Bilingual Customer Support Representative (Spanish) • Toledo, Ohio, United States
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