Client Success Manager - BusyBusy

Client Success Manager

AlignOps is a rapidly growing technology provider that serves the construction industry. We are made up of individuals who share a common commitment to innovation, creativity, integrity, and delivery beyond our customers' expectations. AlignOps delivers operational tools to scale and grow the construction business. With powerful solutions configurable to meet our customers' unique needs, AlignOps powers construction operations to increase productivity, improve safety, and deliver more profitable projects. As a technology partner, we transform operational data into a strategic asset that provides the visibility and control to make informed decisions that yield tangible results. We seek talented individuals who thrive in a dynamic, challenging, and rewarding work environment and who emulate humility, drive, transparency, and customer service in everything they do.

The Client Success Manager manages, develops, and maintains client relationships to ensure client satisfaction and foster loyalty. This role's focus areas are maximizing current product utilization, upselling into new products to drive growth, and ensuring strong customer retention by reducing churn, renewing customers, and driving net retention through customer satisfaction and health.

Responsibilities

• Promote the company's BusyBusy product to the appropriate target market within the customer base that will address customers' specific needs and problems.
• Ensure optimal Salesforce data hygiene by consistently updating accounts and contacts, enabling accurate touchpoints and engagement frequency for sustained customer interactions.
• Lead the renewal process for assigned accounts, guaranteeing seamless service continuity and high client satisfaction.
• Conduct outbound and inbound client engagements to generate revenue growth through expansion sales, including calls, meetings, product demonstrations, and prospecting efforts.
• Foster collaborative relationships with cross-functional teams to align strategies and deliver superior client care and support.
• Collect and analyze customer engagement data to derive actionable insights, driving tailored customer experiences and strengthening brand loyalty.
• Provide management with actionable feedback on success stories, challenges, and potential opportunities to drive business expansion.
• Develop and nurture long-term client partnerships, positioning the company as a trusted advisor.
• Understand and anticipate client goals, proactively recommending product improvements, services, and upgrades to meet evolving business needs.
• Identify and capitalize on cross-sell and upsell opportunities to support revenue growth targets.
• Track and report on client demand, usage trends, and key account metrics to inform strategic decision-making.
• Other duties as assigned.

Qualifications

This is a full-time remote position located in the US. Employees hired within a designated radius of the office are expected to work on-site according to a schedule set by management based on the requirements of their role.

Benefits & Compensation