Coatcheck - Hiring Immediately

Coatcheck

$16.50 / hr

ABOUT TAO GROUP HOSPITALITY

Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. The company operates branded locations across the globe, featuring a collection of widely recognized hospitality brands including TAO, OMNIA, Marquee, LAVO, Beauty & Essex, Cathédrale, Little Sister, The Highlight Room, Sake No Hana, KOMA, Avenue, Fleur Room, JEWEL, and more. Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors. With over 25 years of industry experience, Tao Group Hospitality consistently sets the bar for guest experiences by delivering unforgettable entertainment with innovation and creativity at the core. The company strives to exceed expectations and continually reinvent the future of hospitality through its owned operations as well as joint venture and managed properties.

Job Description

POSITION SUMMARY :

The Coat Check Attendant is required to provide speedy and accurate service to our guests when handling their personal belongings in a fast paced restaurant environment. The coat check attendant is friendly while dealing with guests, answers questions and tenders checks in a timely, accurate and efficient manner in a high volume restaurant. Works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times.

GUEST SERVICE REQUIREMENTS :

• Provide a friendly, personal demeanor and a willingness to interact
• Provide professional Guest service
• Commits self to the below listed Company values, and acknowledges dedication to providing excellent Guest service for our Guests and our internal team, at all times.
• Proudly delivers a quality Guest experience in a fun and friendly atmosphere.

SAFETY REQUIREMENTS :

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO :

GUEST SERVICE / COMMUNICATIONS

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO :

−Hangs and organizes coats and other guest belongings within the designated order system

−Records and maintains guests checked-in belongings through a ticketing system

−Responsible for control of coat check tickets and proper care and custody of guest garments

−Returns personal belongings to guests in an orderly and efficient manner

− Respond to Guest inquiries and requests in a courteous and polite manner

− Refers all unusual requests to Manager for proper handling

− Processes all payments including room charges, cash, credit card, comps etc

− Anticipate Guest needs

− Adhere to all COMPANY Standard Operating Procedures

− Maintain all COMPANY Sequence of Service Standards

− Greet all Guests promptly, with a friendly and upbeat attitude

− Provide information to Guests regarding our venues, menus and pricing

− Recognize and cultivate regular Guests and repeat business

− Maintain line of sight / atmosphere control by circulating through your work area throughout shift

− Ability to communicate in English with Guests and co-workers

−Provide Guests with information and directions

RESPONSIBILITIES / TEAMWORK / DEPARTMENT

−Related duties as assigned based on extensive experience working in a restaurant.

− Assist all other team members as needed

− Create and maintain a SENSE OF URGENCY

− Appear in uniform for all shifts and promotional activities at scheduled time

−Performs other job related duties as assigned

− Present an alluring and attractive image to further the overall theme of the club

−Inform management of any complaint, comments or incident

− Ability to create and maintain service rapport through Company Corporate philosophy