Family Outreach Spec,Sr

Position Title : Family Outreach Spec,Sr

Employee Classification : Family Outreach Specialist

College / Division : Student Success & Enroll Management

Department : 521010-UNDERGRAD ADMISSIONS & ORIENTATION

Internal or External Search : External - Open to all applicants

Location : Las Cruces

Offsite Location (if applicable) :

Target Hourly / Salary Rate : 45,000

Appointment Full-time Equivalency : 1.0

Exempt or Non-Exempt : Exempt

Summary : New Mexico State University Family Engagement Coordinator

The Family Engagement Coordinator centers the work of families and supporters of NMSU students from an approach grounded in diversity, equity, and inclusion. The coordinator manages the many day-to-day aspects of family and supporter programming and response to their needs. This individual develops, coordinates, implements, and assesses large- and small-scale programs for NMSU families / supporters independently and / or in collaboration with multiple campus partners such as Undergraduate Admissions & Orientation, Student Involvement & Leadership Programs, Housing & Residential Life, Athletics, and a variety of other student service offices. This position has the decision-making authority for hiring, training, and supervision of a NODA Intern, and co-authority with the Student Transition Coordinator for hiring, training, and supervision for the Student Ambassadors and Orientation Leaders. Salary starts at $45,000 but will be commensurate with experience / education. Professional Development funding is provided every year.

Required Education, Experience, Certification / License, Equivalency

• Required Education : Bachelor's degree in a related field
• Required Experience : Three (3) years of experience related to the standard duties as outlined

Preferred Qualifications

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Classification Summary : Provide service to prospective, incoming, and current students and families in the areas related to university admissions, orientation, and onboarding. Responsible for university wide communication and engagement with related populations. Responsible for understanding and interpreting the needs of constituents and providing quality service.

Classification Standard Duties : Participates in the planning and implementation of annual admission recruitment, orientation, and enrollment strategies. Develops marketing strategies, publications, communications, and collection and analysis of aggregate and dis-aggregate demographic data including participating in operational and strategic planning for team. Conduct formal and informal presentations (on and off campus) to groups as needed. Develops working relationships with university departments to enhance customer service and satisfaction. Researches rules, regulations and peer programs and recommends, develops, and implements new programs or changes to programs. Maintains a high level of working knowledge of university information, organization, opportunities and policies. Proposes, organizes, implements, and reports on programs / projects. Performs miscellaneous job-related duties as assigned.

Required Education, Experience, Certification / License, Equivalency

Required Education : Bachelor's degree in a related field; Required Experience : Three (3) years of experience related to the standard duties as outlined; Equivalency : None; Required Certification / License :

Knowledge, Skills and Abilities

KNOWLEDGE : Knowledge of current industry best practices, customer service standards and procedures, system-wide admissions policies, standards, and procedures. Knowledge of full spectrum of university academic units, curricula, and programs. College-level maintenance requirements for student records principles, policies and procedures. Knowledge of national, regional and local student recruitment and retention issues.; SKILLS : Strong interpersonal and written and verbal communication skills, especially in public speaking. Demonstrated proficiency in the use of Microsoft Office suite of computer software applications. Demonstrated time and materials management skills. Effective utilization of student information systems and customer relations management systems. Database and records management and / or maintenance skills. General office administrative and secretarial skills.Solutions oriented, with a high level of creativity and the ability to analyze complex problems. Ability to work independently, under pressure and with minimum supervision in addition to being a productive member of a team.; ABILITIES : Ability to communicate effectively, both verbally and in writing. Ability to simultaneously plan, deliver and manage multiple activities, make effective administrative / procedural decisions and recommendations. Ability to maintain confidentiality of records and information and work effectively with a wide range of constituencies in diverse communities. Ability to deliver excellent customer service, travel and work flexible hours.

Job Duties and Responsibilities

The Family Engagement Coordinator centers the work of parents and families of NMSU student from an approach grounded in diversity, equity, and inclusion. The Coordinator manages the many day-to-day aspects of parent and family programming and response to parent and family needs. This individual develops, coordinates, implements, and assesses large and small scale programs for NMSU families independently and / or in collaboration with multiple campus partners such as Undergraduate Admissions & Orientation, Student Involvement & Leadership Programs, Housing & Residential Life, Athletics, and a variety of other student service offices. This position has the decision-making authority for hiring, training, and supervision of the NODA Intern, and co-authority with the Student Transition Coordinator for hiring, training, and supervision for the Student Ambassadors and Orientation Leaders.

Supervision and Advising - 30%

Event Planning - 30%

Communication - 30%

Research and Professional Development- 10%

Preferred Qualifications

Preferred Qualifications

Special Requirements of the Position

Department Contact : Patty Grajeda, 575-646-3959, patty31@nmsu.edu

Contingent Upon Funding : Contingent upon funding

Bargaining Unit Eligibility : This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Standard Work Schedule : Standard (M-F, 8-5)

If Not a Standard Work Schedule :

Working Conditions and Physical Effort

Environment : Work is normally performed indoors.

Physical Effort : Light physical effort. Effort applies to no more than two (2) hours per day.

Lifting Requirements : Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk : No or very limited exposure to physical risk.